Classe Audio SSP-300 Troubleshooting, Everything appears to be on, but there is no sound

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Important!

Important!

Troubleshooting

In general, you should refer any service problems to your Classé dealer. Before contacting your dealer, check to see if the problem is listed here. If it is, try the suggested solutions. If none of these solves the problem, contact your Classé dealer.

1Everything appears to be on, but there is no sound.

Adjust the volume control to a moderate level (one that should be audible but is not excessive).

Make sure the source component for which the input has been selected is switched on and is out of its standby mode.

Make sure the proper input has been selected for the source being used.

Check that the surround processor is not in mute mode.

Ensure that the power amplifier is powered up and out of standby mode.

Check if the tape monitor is enabled. If it is engaged and the recorder is off, you will not hear the selected source. Disengage the tape monitor unless you wish to monitor the recording.

If the problem occurs only with a particular input, check the interconnect cables between that source and the surround processor.

If the problem occurs with all inputs, check the cables between the surround processor and the power amplifier. If no fault is found there, check the speaker wires for secure connections.

Check that the power amplifier is off before checking any connections between the surround processor and power amplifier, or between the power amplifier and the speakers.

2There is no sound and the Standby LED is not lit.

Ensure the surround processor is plugged into the AC mains and switched on, and that the AC mains are operating normally. The unit will automatically attempt to protect itself from improper AC mains voltages by not powering up. Make sure your power amplifier is off (if the amplifier is already connected to the surround processor) before plugging your surround processor into the AC mains and powering it up.

If your surround processor was plugged in properly, try the following: put it in standby, switch off the main power switch on the back, and unplug the unit for at least thirty seconds before trying to power it up again. (Sometimes a brownout of short-term loss of power might require a restart.)

Make sure to power down your power amplifier BEFORE doing the restart.

Check the manual levels setting within the associated position, at system setup/speakers/(applicable position)/manual levels/(select the channel) and then use the increase or decrease buttons to adjust the channel in question

If none of these solutions work, please consult your Classé dealer for assistance. Never attempt to replace an internal fuse. There are no user- serviceable parts inside your unit.

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Contents SSP-300 Surround Processor Page Important Safety Instructions Contents OSD Welcome to the Classé family Placement Ventilation Custom installations Serial number Unpacking and PlacementPage Operating Voltage Word About Installation Transcoding Special Design FeaturesTHX Ultra Re-Equalization Timbre Matching Adaptive Decorrelation Advanced Speaker Array THX Ultra 2 Music Mode flexible GUI THX Ultra 2 Cinema Mode Boundary Gain CompensationHighly refined circuit design Extensive listening tests Extraordinary longevity Connect your SSP-300 to your power amplifiers Initial SetupConnect your source components to the SSP-300 Special Note for Subwoofer Please take a moment to read the rest of this manual Standby Standby button & LED indicatorFlashing on power-up Initialization Flashing after power-upIR window Menu buttonLCD touchscreen Mute buttonVolume Knob Composite Video Inputs Rear PanelVideo Inputs Composite Video OutputsOptical Digital Audio Output Video OutputsCoaxial Digital Inputs AES/EBU Digital Input Optical Digital InputsClassé can Bus Control Ports DC Trigger Outputs IR Input Main and Zone16 7.1 Channel Analog Audio Input Microphone InputAnalog Audio Inputs Analog Audio Outputs stereoComponent Video Inputs and Output AC Mains Power Switch Audio Processing Keys Remote ControlVolume Keys Basic FunctionsF1/F2/F3/F4 keys Navigation and Control Menu KeysHow many channels? Matrix or discrete? Understanding Surround SoundPost-processing possibilities Multichannel formatsNameDescription Source selection Using the SSP-300Mode selection Video preview Controls System trims Zone control Position select Menu System System setupRotary Volume setupPage Max volume Startup volume Mute setup Input setup Page Page Speaker setup Page Profiles Teach IR Display setup Triggers setupImportant Note Brightness Timeout LanguageDolby/DTS setup Temp. display VolumeRemote Fkeys Dolby Pro Logic DTS Neo6Version info Sensors StatusEverything appears to be on, but there is no sound TroubleshootingThere is a hum coming from the unit IR remote control seems not to functionOnly one speaker seems to be playing There is a hum coming out of the speakersCare & Maintenance Distortion THD + noise SpecificationsClassé Audio Dimensions Classé Audio
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SSP-300 specifications

The Classe Audio SSP-300 is a high-performance surround sound processor designed to cater to audiophiles and home theater enthusiasts alike. This unit seamlessly blends cutting-edge technology with an elegant design, ensuring both aesthetic appeal and superior audio performance.

One of the standout features of the SSP-300 is its advanced Digital Signal Processing (DSP) capabilities. Utilizing state-of-the-art technology, it offers precise sound manipulation and customizable audio settings that amplify the listening experience. The processor supports high-resolution audio formats, ensuring clear and detailed sound reproduction across sources.

The SSP-300 incorporates Classe’s proprietary text-to-speech algorithms, enhancing its ability to deliver music and dialogue with exceptional clarity. It is compatible with various surround sound formats, including Dolby Atmos and DTS:X, enabling immersive three-dimensional audio that envelops the listener. This feature makes it an ideal choice for movie buffs and gamers who seek realistic soundscapes in their entertainment.

Another defining characteristic of the Classe Audio SSP-300 is its exceptional connectivity options. It boasts multiple HDMI inputs and outputs, along with balanced and unbalanced audio connections. This versatility allows users to integrate various devices seamlessly, whether it's a Blu-ray player, gaming console, or streaming device. The SSP-300 also features RS-232 and Ethernet connectivity, facilitating simple integration into complex home automation systems.

The unit’s user-friendly interface is another highlight. The highly intuitive graphical user interface, accompanied by a full-color display, provides easy navigation through both setup and operation. Customization options allow users to save different sound profiles, catering to various content types and personal preferences.

The build quality of the Classe Audio SSP-300 exemplifies luxury, with a solid chassis that minimizes resonance and vibration, further enhancing audio fidelity. The elegant front panel, featuring tactile buttons, evinces both modernity and classical aesthetics fitting for high-end installations.

In conclusion, the Classe Audio SSP-300 is a sophisticated surround sound processor that excels in performance and versatility. With its robust feature set, advanced technologies, and commitment to audio excellence, it represents a pinnacle of modern audio engineering, making it a top choice for anyone looking to elevate their home entertainment experience.