ViewSonic WPCI-100 manual Troubleshooting

Troubleshooting

For the fastest solution to an installation problem, please refer to the solutions below before contacting ViewSonic Customer Support for assistance.

The setup wizard does not launch after I insert the Networking Companion CD.

•If the CD does not auto-start, right-click Start, select Explore, double- click the CD-ROM icon, then double-click the Setup icon.

•If the CD still does not respond, try inserting another CD to make sure that the CD-ROM drive is functioning properly.

My PC does not recognize the Wireless PCI Adapter after installing it.

•Check the distance to your router or gateway. It should be within 100 feet of your computer.

•Uninstall the WPCI-100 driver software, restart your PC, then repeat the installation and wireless configuration steps listed in Chapter 2.

My Wireless PCI Adapter disconnects soon after connecting.

For Windows XP only: Try disabling 802.1x authentication:

1.Click Start, select Connect To, select Show all Connections, then double-click the name of your wireless network.

2.On the General tab, click Properties.

3.Click the Wireless Networks tab.

4.Under Preferred Networks, click Network Name (SSID).

5.Click the Authentication tab, un-check the Enable IEEE 802.1X for this network (if it is selected). If you can not select this check box, then you are not using 802.1x authentication.

ViewSonic Wireless PCI Adapter 13