Faq

Following are some frequently asked questions — and answers — regarding the installation or operation of the Hi-Speed USB 2.0 SVGA Converter.

Q:Why can’t I make the Hi-Speed USB 2.0 SVGA Converter the primary display?

A:Some video card manufacturers include a utility that prevents other video cards from being set as the primary card. Check the bottom- right corner taskbar for the utility, and disable the utility before designating the Hi-Speed USB 2.0 SVGA Converter as the primary display.

Q:Why won’t my DVD player work when I move it over to the extended display?

A:Some DVD playback software packages don’t support playing on a second display adapter of any kind. You can try opening the program in the secondary display first before playing the DVD.

Q:How come my video won’t play on Media Player if I move it over to the extended desktop?

A:Check that you’ve moved the Media Player window completely over to the second screen.

Q:Why doesn’t my mouse move past the right side of the screen as it should on an extended desktop?

A:Check the display settings and make sure that your display No. 2 is on the right side of display No. 1. You can rearrange how Windows treats displays in relation to each other in Display Properties/Settings.

Q:Why are there are lines running horizontally up and down my screen?

A:This is due to a low refresh rate setting. You can change this by going to Display Properties/Settings → Advanced Settings. NOTE:

Make sure you select the USB 2.0 VGA device first and not set the refresh rate higher than what your monitor can support, as this can damage your monitor. You can also try to reset/refresh/resynchronize your monitor.

Q:Why doesn’t Direct3D work?

A:This is a current limitation of the Hi-Speed USB 2.0 SVGA Converter. Check for driver updates in the future to add support for this. If your application requires this, use the main display adapter.

FAQ 17

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