Lenovo 3373, 3091, 3265, 4285, 870, 852, 800, 5205 PC-Doctor for Rescue and Recovery, PC-Doctor for DOS

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PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on your Lenovo computer. Use the PC-Doctor for Rescue and Recovery program if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery program from the Rescue and Recovery workspace, do the following:

1.Turn off the computer.

2.Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, release the F11 key. The Rescue and Recovery workspace opens after a short delay.

3.From the Rescue and Recovery workspace, select Launch advanced Rescue and Recovery Diagnose hardware. The PC-Doctor for Rescue and Recovery program opens.

4.Select the desired diagnostic test. Then, follow the instructions on the screen.

For additional information about running the PC-Doctor for Rescue and Recovery program, refer to the PC-Doctor for Rescue and Recovery help system.

Note: If you encounter failures that prevent you from gaining access to the Rescue and Recovery workspace, you can run the PC-Doctor for Rescue and Recovery program after using a rescue medium to recover the computer from failures and gaining access to the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 60.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1.Download a self-starting bootable disc image (known as an ISO image) of the diagnostic program from: http://www.lenovo.com/support

2.Use any CD/DVD burning software to create a diagnostic disc with the ISO image.

Running the diagnostic program from the diagnostic disc

This section provides instructions on how to run the diagnostic program from the diagnostic disc that you created.

To run the diagnostic program from the diagnostic disc that you created, do the following:

1.Make sure that your computer is turned off.

2.Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu opens, release the F12 key.

3.Insert the diagnostic disc into the optical drive.

4.Select the optical drive with the diagnostic disc as the startup device and press Enter. The diagnostic program opens.

5.Follow the instructions on the screen to run the desired diagnostic test. For additional help, press the F1 key.

Chapter 6. Troubleshooting and diagnostic programs 73

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Second Edition May Copyright Lenovo Contents Appendix A. Notices Important safety information Vi ThinkCentre User Guide Product overview FeaturesConnectivity Copyright Lenovo Operating system edition Supported touch feature SpecificationsComputer weight Software provided with your Windows operating system Software overviewLenovo ThinkVantage Toolbox Locating computer controls, connectors, and partsFront view Using your computer in monitor modeIcon Control Description Rear viewConnector Description Component locations Component locationsSystem board part and connector locations System board part and connector locationsProduct overview ThinkCentre User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Installing a computer wall mountRemoving the computer cover Removing or reinstalling the frame standWhat to do next Removing or reinstalling the lift standRemoving the lift stand Reinstalling the lift stand Removing or reinstalling the rear I/O assembly coverRemoving the rear I/O assembly cover Removing or reinstalling the Vesa frame coverRemoving the Vesa frame cover Removing or reinstalling the Vesa frameRemoving the computer Vesa frame Installing or replacing a memory moduleRemoving the memory module Removing the battery Replacing the batteryReplacing the hard disk drive Installing a new batteryRemoving the hard disk drive Installing the hard disk drive Removing the optical drive Replacing the optical driveReplacing the heat sink Installing the optical driveRemoving the fan duct Removing the heat sink Replacing the microprocessor Removing the microprocessor Installing the microprocessor Replacing the WI-FI cardRemoving the WI-FI card Replacing the Bluetooth moduleReplacing the multi-touch board Removing the Bluetooth moduleRemoving the multi-touch board Replacing the ambient light sensorRemoving the ambient light sensor Removing the ExpressCard Replacing the ExpressCardRemoving the internal speakers Replacing the internal speakersReplacing the integrated camera with microphone Removing the integrated camera with microphone Replacing the microprocessor fan assemblyRemoving the microprocessor fan assembly Removing the card reader Replacing the card readerRemoving the rear I/O assembly Replacing the rear I/O assemblyRemoving the right I/O assembly Replacing the right I/O assemblyReplacing the power supply Removing the power supply Replacing the PS/2 or USB keyboard Replacing the keyboardReplacing the PS/2 or USB mouse Replacing the mouseReplacing the wireless mouse Completing the parts replacement Integrated cable lock Obtaining device drivers Basic security featuresErasing lost or forgotten passwords clearing Cmos Password protectionInstalling or replacing hardware ThinkCentre User Guide Creating and using recovery media Recovery informationCreating recovery media Using recovery mediaPerforming a backup operation Performing backup and recovery operationsUsing the Rescue and Recovery workspace Performing a recovery operationCreating a rescue medium Creating and using a rescue mediumInstalling or reinstalling device drivers Using a rescue mediumSolving recovery problems Starting the Setup Utility program Using the Setup Utility programViewing or changing settings Using passwordsAdministrator password Password considerationsPower-on password Hard disk drive passwordSelecting a startup device Enabling or disabling a deviceSelecting a temporary startup device Viewing or changing the startup device sequenceExiting the Setup Utility program Using system programs Updating flashing the Bios from a discUpdating system programs Recovering from a POST/BIOS update failure Updating flashing the Bios from your operating systemUpdating system programs ThinkCentre User Guide Basic troubleshooting Troubleshooting and diagnostic programsLenovo ThinkVantage Toolbox Diagnostic programsPC-Doctor for DOS PC-Doctor for Rescue and RecoveryCleaning an optical mouse Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsAccess Help Safety and warrantyLenovo Welcome Copyright Lenovo Purchasing additional services Using other servicesAppendix A. Notices European conformance CE mark Trademarks Television output noticeCRU IndexLenovo ThinkVantage Toolbox Solving recovery problems ThinkCentre User Guide Page 89Y8034

852, 800, 3091, 3429, 5248 specifications

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