Lenovo 75717628, 3063, 3285 Diagnostic programs, Lenovo System Toolbox, PC-Doctor for Windows PE

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Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer:

vLenovo System Toolbox (used when the Windows operating system is running)

vPC-Doctor for Windows PE (used when the Windows operating system does not start)

Notes:

1.You can also download the latest version of the Lenovo System Toolbox and PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support

See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 70 for detailed information.

2.If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run the Lenovo System Toolbox, click Start All Programs Lenovo Services Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system.

If you still suspect a problem after the Lenovo System Toolbox runs successfully, run the PC-Doctor for Windows PE to help you diagnose the computer problem.

The Lenovo System Toolbox also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following:

1.Shut down the operating system and turn off the computer.

2.Repeatedly press and release the F11 key when you turn on the computer.

3.When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens.

4.From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery → Diagnose hardware.

Chapter 6. Troubleshooting and diagnostics 69

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Contents Page Page ThinkCentre User Guide Page Contents Iv User Guide Important safety information Vi User Guide Product overview FeaturesConnectivity Power Environment SpecificationsSoftware provided with your Windows operating system Software overviewPC-Doctor for Windows PE Front connector locations Locations Locating connectors on the front of your computerRear connector locations Locating connectors on the rear of your computerConnector Description Component locations Locating componentsShows the location of the parts on the system board Locating parts on the system boardUser Guide Handling static-sensitive devices Installing options and replacing hardwareInstalling options and replacing hardware Removing the computer cover Installing external optionsRemoving the computer cover Removing and installing the front bezelInstalling or replacing an adapter card Installing internal optionsOpening the adapter card latch What to do next Installing or replacing a memory module Installing internal drives Installing options and replacing hardware Shows the location of the drive bays Installing a drive in bay 1 or bay Installing the retainer Connecting a Sata drive Removing the old battery Replacing the batteryRemoving the retaining screws for the power supply assembly Replacing the power supply assemblyReplacing the heat sink and fan assembly Removing the heat sink and fan assembly Removing the primary hard disk drive Replacing the primary hard disk driveInstalling the primary hard disk drive into the bracket Replacing the secondary hard disk drive Removing the secondary hard disk drive Installing the secondary hard disk drive into the bracket Replacing the optical drive Installing the secondary hard disk drive and drive cageRemoving the optical drive Removing the diskette drive Replacing the diskette driveRetainer for diskette drive Removing the front fan assembly Replacing the front fan assemblyInstalling the front fan assembly Replacing the rear fan assemblyRemoving the rear fan assembly Replacing the internal speaker Installing the rear fan assemblyRemoving the old internal speaker Replacing the keyboard Keyboard connectorsReplacing the mouse Completing the parts replacementReinstalling the computer cover Installing security featuresIntegrated cable lock Integrated cable lockPadlock Password protectionErasing lost or forgotten passwords clearing Cmos Installing options and replacing hardware User Guide Creating and using Product Recovery discs Recovery informationPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To use rescue media, do one of the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsPower-On Password Password considerationsPrivileged Access Password Hard Disk User PasswordSelecting a temporary startup device Enabling or disabling a deviceSelecting a startup device Selecting or changing the startup device sequence Advanced settingsExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing Bios from a disc Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action PC-Doctor for Windows PE Diagnostic programsLenovo System Toolbox Optical mouse Cleaning the mousePC-Doctor for DOS Non-optical mouse User Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterLenovo Welcome Access HelpSafety and Warranty Calling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesAppendix. Notices Trademarks Television output noticeCRU IndexPage Settings User Guide Page Part Number 53Y9906

7188, 6209, 7635, 7258, 7373 specifications

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