Lenovo 4266, 4271, 4272, 4269, 4265 Troubleshooting and diagnostic programs, Basic troubleshooting

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Chapter 7. Troubleshooting and diagnostic programs

This chapter provides information about some basic troubleshooting and diagnostic programs. If your computer problem is not described in this chapter, see Chapter 8, “Getting information, help, and service,” on page 71 for additional troubleshooting resources.

This chapter contains the following topics:

v“Basic troubleshooting”

v“Diagnostic programs” on page 68

v“Cleaning an optical mouse” on page 69

Basic troubleshooting

The following table provides some basic information to help you troubleshoot your computer problems.

Note: If you cannot solve the problem after doing the basic troubleshooting, have

 

the computer serviced. Refer to the ThinkStation Safety and Warranty Guide

 

that came with your computer for the safety and warranty information and

 

the list of Lenovo Support telephone numbers.

 

 

 

Symptom

 

Action

 

 

 

The computer does not start

 

Verify that:

when you press the power

 

v The power cord is correctly connected to the rear of the computer and to a

switch.

 

working electrical outlet.

 

 

 

 

v The power indicator on the front of the computer is on.

 

 

v The computer voltage matches the voltage available at the electrical outlet for

 

 

your country or region.

 

 

 

The monitor screen is blank.

 

Verify that:

 

 

v The power cord is correctly connected to the rear of the computer and to a

 

 

working electrical outlet.

 

 

v The computer voltage matches the voltage available at the electrical outlet for

 

 

your country or region.

 

 

v The brightness and contrast controls are set correctly.

The USB keyboard or mouse

 

Verify that:

does not work.

 

v The computer is turned on.

 

 

v The keyboard or mouse is correctly connected to one of the USB connectors on

 

 

the computer.

 

 

v For the keyboard, no keys are stuck.

 

 

v The mouse is clean. Refer to “Cleaning an optical mouse” on page 69.

The operating system does not

 

Verify that you list the device where the operating system resides in the startup

start.

 

device sequence. Usually, the operating system is on the hard disk drive. For

 

 

more information, see “Selecting a startup device” on page 55.

 

 

 

The computer beeps multiple

 

Verify that no keys are stuck.

times before the operating

 

 

system starts.

 

 

 

 

 

© Copyright Lenovo 2010

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Contents Page Page ThinkStation User Guide First Edition June Copyright Lenovo Contents Appendix A. System memory speed Important safety information Vi User Guide Product overview FeaturesAudio subsystem System management featuresInput/Output I/O features Video subsystemPreinstalled operating system Power supplySecurity features Preinstalled software programsSpecifications Software overviewSoftware provided with your Windows operating system Lenovo ThinkVantage Toolbox Front control and connector locations Locating computer controls, connectors, and partsRear connector locations Locating connectors on the rear of your computerConnector Description Connector Description Component locations Locating componentsSystem board part and connector locations Locating parts and connectors on the system boardSystem board part and connector locations Removing the computer cover Installing or replacing hardwareInstalling or replacing hardware Installing external optionsRemoving the computer cover Removing the front bezel Removing and reinstalling the front bezelRemoving the PCI card holder Removing and reinstalling the PCI card holderInstalling the PCI card holder Installing or replacing a memory moduleRemoving the optical drive bracket Open the retaining clips as shown User Guide What to do next Installing a memory moduleRemoving a PCI card Installing or replacing a PCI cardInstalling a new PCI card Installing a new hard disk drive into the bracket Installing a new hard disk driveConnecting the signal cable to a Sata hard disk drive Installing a new hard disk drive Rotating the air flow wall Removing the hard disk drive Replacing a hard disk driveReplacing the optical drive Removing the optical drive Connecting a new optical drive Replacing the heat sink and fan assemblyRemoving the optical drive bracket Removing the heat sink and fan assembly Replacing the front fan assembly Removing the front fan assembly bracket Installing the new front fan assembly bracket Replacing the rear fan assembly Removing the rear fan assembly Replacing the keyboard or mouse Installing the rear fan assemblyConnecting the USB keyboard or mouse Completing the parts replacementObtaining device drivers Reinstalling the computer coverLocking devices Basic security featuresPassword protection User Guide Recovery information Creating and using recovery mediaCreating recovery media On the Rescue and Recovery menu, click Restore your system Using recovery mediaClick the Restore your system from a backup icon Performing backup and recovery operationsPerforming a backup operation Performing a recovery operationUsing the Rescue and Recovery workspace Creating a rescue medium Creating and using a rescue mediumInstalling or reinstalling device drivers Using a rescue mediumSolving recovery problems User Guide Using passwords Using the Setup Utility programStarting the Setup Utility program Viewing or changing settingsSetting, changing, or deleting a password Password considerationsAdministrator password User PasswordEnabling or disabling a device Selecting a startup deviceSelecting a temporary startup device Advanced settings Exiting the Setup Utility programViewing or changing the startup device sequence Configuring RAID Configuring RAID for machine types 4262, 4263, 4264,Installing Sata hard disk drives Deleting RAID volumes Creating RAID volumesConfiguring RAID for machine types 4266, 4269, 4271, Installing Sata or SAS hard disk drivesFrom the RAID Config menu, select Create array From the RAID Config menu, select Spare Management Configuring the Marvell Bios Setup to delete an arrayFrom the RAID Config menu, select Delete array User Guide Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Recovering from a POST/BIOS update failureClick Downloads and drivers Updating system programs User Guide Basic troubleshooting Troubleshooting and diagnostic programsDiagnostic programs PC-Doctor for Rescue and RecoveryLenovo ThinkVantage Toolbox PC-Doctor for DOS Cleaning an optical mouseUser Guide Lenovo ThinkVantage Tools Getting information, help, and serviceInformation resources Online Books folderLenovo Welcome Safety and warrantyHelp and service Using the documentation and diagnostic programsUsing other services Calling for servicePurchasing additional services Model Appendix A. System memory speedIntel 1066 800 MHz Xeon E5640 1333 Appendix B. Notices Television output notice European conformance CE markTrademarks CRU IndexPage Page User Guide Page Part Number 89Y7306
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4263, 4266, 4264, 4265, 4269 specifications

Lenovo has established itself as a leader in the technology sector, offering a range of innovative products tailored for various business and personal needs. Among its notable offerings are the Lenovo 4269, 4265, 4263, 4272, and 4266 models, each distinct yet sharing common traits that reflect Lenovo's commitment to quality, performance, and user experience.

The Lenovo 4269 is known for its robust build and reliability, making it an ideal choice for professionals on the move. It typically features a powerful Intel processor, ample RAM, and a solid-state drive (SSD) that ensures quick boot times and efficient multitasking. The laptop's vibrant display often comes with anti-glare technology, allowing users to work comfortably in various lighting conditions. Enhanced connectivity options and security features such as a fingerprint reader contribute to its appeal.

The Lenovo 4265 model is another strong contender, boasting a sleek design complemented by impressive performance metrics. With a focus on productivity, it integrates advanced battery management technology, allowing extended use without the need for frequent charging. Users can benefit from its high-definition webcam, which enhances video conferencing experiences—a critical feature in today's remote working landscape.

The Lenovo 4263 focuses on versatility and portability. It often incorporates a 2-in-1 design, allowing it to transform from a laptop into a tablet seamlessly. This adaptability makes it perfect for creative professionals who require flexibility in their devices. Additionally, its touchscreen interface enhances interaction, making it easier to navigate applications with precision.

The Lenovo 4272 is designed with gamers in mind. It typically hosts a dedicated graphics card, which supports high-resolution gaming and multimedia applications. Enhanced cooling systems assure optimal performance during intense gaming sessions, while customizable keyboard backlighting offers a personal touch for users.

Lastly, the Lenovo 4266 stands out with its emphasis on business solutions. It features advanced enterprise-level security features to protect sensitive data, coupled with performance specifications designed to handle demanding business applications.

In summary, the Lenovo 4269, 4265, 4263, 4272, and 4266 models showcase Lenovo's dedication to combining technology with user-centric design. Each model caters to specific needs—be it mobility, productivity, versatility, gaming, or business applications—ensuring that users find a machine that aligns perfectly with their requirements. Lenovo continues to innovate and evolve, setting benchmarks in the laptop market.
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