Lenovo B550, 57323748 Appendix A. Getting help and service, Calling the customer support center

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Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

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Contents Lenovo B550 First Edition January Copyright Lenovo Dear user Explanation of hard disk capacity Contents Important safety information Important safety information„ Read this first UnpackCorrect usage procedures Important safety informationService and upgrades Getting to know your computer System status Getting to know your computer Power buttonSelect models only TouchpadFan louvers Getting to know your computerRJ-45 port VGA portOptical drive USB portMicrophone jack Headphone jack SpeakersSpring loaded Hard disk drive Battery latchManual Battery pack „ Configuring the operating system „ Connecting to the powerLearning the basics „ Reading the manualsPutting your computer into sleep state „ Shutting down your computerLearning the basics „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery packLeft click button „ Handling the battery„ Function key combinations „ Numeric keypadLearning the basics OneKey Rescue system button E f System status indicators„ Attaching a security lock not supplied „ Using VeriFace„ Using passwords „ Connecting a universal serial bus USB device Connecting external devices„ Connecting a Bluetooth enabled device select models only Enabling Bluetooth communications„ Hardware connection Using the Internet„ Software configuration „ Using Wi-Fi/WiMAX Wireless connectionUsing the Internet Enabling wireless connection„ Introduction OneKey Rescue systemFrequently asked questions TroubleshootingWhat can I do if the backup process fails? TroubleshootingPassword problem Display problemsComputer screen problems Troubleshooting Sleep or hibernation problemsBattery problems Troubleshooting Sound problemsHard disk drive problem Startup problemTroubleshooting Other problems Upgrading and replacing devices Replacing the batteryTo replace the battery, do the following Upgrading and replacing devices Replacing the hard disk driveHandling a hard disk drive To replace the hard disk drive, do the followingUpgrading and replacing devices To install an SO-DIMM, do the following Upgrading and replacing devices To remove the optical drive, do the following Removing the optical driveUpgrading and replacing devices Calling the customer support center Appendix A. Getting help and serviceGetting help around the world Appendix A. Getting help and serviceWarranty Service Telephone Numbers Lenovo warranty service telephone numbersAppendix B. Use, and care information „ Be careful about where and how you workCaring for your computer „ Notice of static-electricity„ Carry your computer properly „ Be gentle with your computer„ For outdoor use „ Handle storage media and drives properly„ Other important tips „ Data safety„ Take care in setting passwords „ Questions about vision? „ Ergonomic information„ What if you are traveling? „ General tips for maintenance „ Cleaning your computer display „ Cleaning the cover of your computer„ Cleaning your computer keyboard „ What this warranty covers Appendix C. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problems„ Your additional responsibilities „ Replacement of a product or partAppendix C. Lenovo limited warranty „ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights „ Suplemento de Garantía para México Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey addressCustomer Replaceable Unit CRU Service On-site Service „ Types of warranty serviceCourier or Depot Service Customer Carry-In or Mail-In ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification noticeWindows XP Energy Star model informationWindows „ Wireless interoperability Wireless related information„ Usage environment and your health „ Safety information related to Mobile BroadbandTV tuner information Appendix E. Notices „ Federal Communications Commission FCC Statement Electronic emissions notices„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance Turkish statement of compliance Türkiye EEE Yönetmeliğine Uygunluk BeyanıWeee and recycling statements „ Disposing of a Lenovo Computer Components Japan recycling statementsEU Weee statements Appendix E. Notices Appendix F. Features and specifications Trademarks Index Index Page Do not Return IT to the Store New World. New Thinking.TM

B550, 57323748 specifications

The Lenovo B550 (model number 57323748) is a versatile and efficient business laptop designed to meet the demands of professional users who require both performance and reliability. This model stands out in Lenovo's lineup due to its well-balanced combination of features, technologies, and characteristics, making it an ideal choice for both on-the-go professionals and office environments.

One of the key features of the B550 is its durable design. The laptop is built with robust materials that withstand the rigors of frequent travel while maintaining a sleek and professional appearance. The spill-resistant keyboard adds an additional layer of protection, ensuring that accidental spills won't jeopardize the device's functionality.

Under the hood, the Lenovo B550 is powered by a choice of the latest Intel or AMD processors, delivering exceptional processing power for multitasking and demanding applications. Coupled with generous RAM options, users can seamlessly run multiple applications without experiencing lag, making it an efficient tool for productivity.

The B550 also boasts impressive storage options, including solid-state drives (SSDs) that not only increase the speed of boot times and application launches but also enhance overall system performance. Users can choose from a variety of storage capacities to suit their needs, ensuring that they have ample space for files and applications.

Display quality is important for any laptop, and the B550 does not disappoint. It features a high-resolution display with vibrant colors and sharp details, ensuring that users can enjoy crisp visuals whether they're working on a presentation or watching multimedia content. Additionally, anti-glare technology helps reduce eye strain during extended use.

Connectivity is another strong point of the B550. The laptop comes equipped with a range of ports, including USB Type-C, HDMI, and various USB-A ports, allowing for easy connection to peripherals and external displays. Additionally, integrated Wi-Fi and Bluetooth technologies provide reliable wireless connectivity for internet access and device pairing.

Security features are also a priority for the Lenovo B550. The device includes a fingerprint reader and TPM (Trusted Platform Module) to protect sensitive data and ensure secure login. This is particularly important for business users handling confidential information.

In conclusion, the Lenovo B550 (57323748) is a well-rounded business laptop that emphasizes durability, performance, and security. Its combination of advanced technologies and user-friendly features makes it a solid choice for professionals seeking a reliable machine that can keep up with their fast-paced work environment.
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