Lenovo 8813, 8796, 8808, 8800 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 53. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 59.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 54.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

Note: The following items are not covered:

vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the warranty and safety information that is provided with your computer for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the warranty and safety information provided with your computer.

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Contents User Guide Types 8010, 8792, 8796 Types 8804, 8808 Page User Guide Types 8010, 8792, 8796 Types 8804, 8808 Page Contents Index Appendix A. Manual modem Commands Conditions that require immediate action Important safety informationService General safety guidelinesPower cords and power adapters Batteries Extension cords and related devicesPlugs and outlets Heat and product ventilation CD and DVD drive safetyLithium battery notice Additional safety informationLaser compliance statement Modem safety informationPower supply statement Introduction Xiv User Guide Glare and lighting Arranging your workspaceComfort Electrical outlets and cable lengths Air circulationConnecting your computer Setting up your computerUser Guide Setting up your computer 1394 Turning on power Updating your operating system Finishing the software installationCompleting important tasks Shutting down the computer Installing other operating systemsUpdating your antivirus software User Guide Features Installing optionsMemory Expansion Available options Environment SpecificationsHandling static-sensitive devices Supported operating positionsTools required Installing external options Locating connectors on the rear of your computer Obtaining device drivers Connector DescriptionOpening the cover Locating components Accessing system board components and drives Identifying parts on the system board Installing memory What to do next Installing PCI adaptersInstalling internal drives Drive specifications Installing a drive in bay Connecting a serial ATA drive Installing a diskette drive in bay Installing options Security features Changing the battery Integrated cable lock Password protectionErasing a lost or forgotten password clearing Cmos Closing the cover and connecting the cables User Guide Creating and using product recovery discs Recovering softwareTo use Product Recovery discs, do the following Backup and recoveryUsing the Rescue and Recovery workspace Creating and using rescue media Solving recovery problemsTo create rescue media, do the following Creating and using a Recovery Repair disketteSetting a rescue device in the startup sequence Recovering or installing device driversRecovering software User Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Selecting a startup deviceChanging the startup device sequence Advanced settingsExiting from the Setup Utility program User Guide Updating system programs Using system programsUpdating flashing Bios from a diskette or CD-ROM Recovering from a POST/BIOS update failure Updating flashing Bios from your operating systemUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsDiagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Cleaning the mouseNon-optical mouse Optical mouse User Guide Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterHelp and service Access HelpWarranty and safety Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsLow speaker volume Enable RTS/CTS hardware flow control Extended AT commands+MS=? MNP/V.42/V.42bis/V.44 commandsFax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page Part Number
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