Lenovo T410S manual Getting help and service, Getting help on the Web

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Chapter 3. Getting help and service
Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Chapter 3. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad Notebooks, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft® Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 7. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad Notebooks and support. The address for the Personal Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad Notebook at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad Notebook even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

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Contents Page vRegulatory Notice vSafety and Warranty GuideFirst Edition October Copyright Lenovo Contents Page Conditions that require immediate action Important safety informationSafety guidelines DANGER BatteriesRechargeable battery notice Lithium coin cell battery notice Electrical current safety information LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE Modem safety informationLaser compliance statement CLASS 1 LASER PRODUCT LASER KLASSEExample of the label Save these instructions Page For Windows Chapter 1. Finding informationFrequently asked questions Lenovo ThinkVantage ToolboxPage Chapter 2. Solving computer problems 3.Click Diagnose hardware To run PC-Doctor,do as followsCalling the Customer Support Center Chapter 3. Getting help and serviceGetting help and service Getting help on the WebThe following items are not covered Telephone Number Getting help around the worldWorldwide telephone list Country or RegionBrazil El Salvador Latvia Sri Lanka Page ThinkPad T410s Appendix A. Warranty informationThinkPad T510 ThinkPad T410ThinkPad W510 3.Courier or Depot Service Types of warranty service1.Customer Replaceable Unit ″CRU″ Service 2.On-siteServiceSuplemento de Garantía para México 5.Product Exchange ServiceNo. 168, First Avenue El Salto, Jalisco, México C.P. Tel. China IIPCShenzhen, China two plants Futian Free Trade Zone, Shenzhen, P.R. ChinaAppendix B. Customer Replaceable Units CRUs 1 ThinkPad T410s model only 1009 Think Place - Building One Morrisville, NC Appendix C. NoticesNotices Lenovo United States, IncElectronic emissions notices Export classification noticevReorient or relocate the receiving antenna Deutschland Deutschsprachiger EU HinweisTaiwan recycle statement EU WEEE StatementsEN 55022 Klasse B ENERGY STAR model information For Windows 7 and Windows Vista 5.Click the Power Management tab2.Click Performance and Maintenance → System 6.Click the Power Management tabNotice for Regulatory information Notice for Safety and Warranty informationTrademarks
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