Lenovo B560 manual Troubleshooting, Frequently asked questions

Page 29

Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo B560 Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix A. CRU instructions” on page 31 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 24.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix B. Lenovo limited warranty” on page 40.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

25

Image 29

Contents Lenovo B560 Regulatory Notice Contents Page Top view Getting to know your computerAntennas Select Models only Computer display Power button Select models only Wireless moduleIndicators Built-in microphone Getting to know your computerUSB port Headphone jack Right-side viewMemory card slot Speakers Battery packGetting to know your computer „ Configuring the operating system „ Conncting to the powerLearning the basics „ Reading the manualsLearning the basics „ Shutting down your computer„ Charging the battery „ Checking battery status„ Removing the battery pack „ Handling the batteryRight click button Left click button„ Function key combinations „ Numeric keypadLearning the basics „ Using memory cards not supplied Connecting external devices„ Connecting a universal serial bus USB device Inserting a memory cardEnabling Bluetooth communications on your computer „ Connecting a Bluetooth device Select models only„ OneKey Rescue system button Special keys and buttonsC d G h Securing your computer „ Using passwords„ Attaching a security lock not supplied „ Fingerprint reader Select models only„ Software configuration Connecting to the Internet„ Hardware connection CableConnecting to the Internet „ Using Wi-Fi/WiMAX Select models onlyEnabling wireless connection Software configuration„ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card Connecting to the Internet Removing the SIM card „ Introduction OneKey Rescue systemOneKey Rescue system Frequently asked questions TroubleshootingWhen do I need to restore the system to the factory status? TroubleshootingPassword problem Display problemsSound problems Troubleshooting Sleep or hibernation problemsComputer screen problems Hard disk drive problem Troubleshooting Battery problemsStartup problem OneKey Rescue system problemsYour computer does not respond Troubleshooting Other problemsPage Handling a hard disk drive Replacing the hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Appendix A. CRU instructions Sdram Page Appendix A. CRU instructions Removing the optical drive „ What this warranty covers Appendix B. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problems„ Your additional responsibilities „ Replacement of a product or partAppendix B. Lenovo limited warranty „ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Energy star information Appendix C. Product specific NoticesWindows Appendix C. Product specific Notices„ Federal Communications Commission FCC Statement Electronic emissions notices„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance Model Name B560 Machine Type 20068 Form Factor Appendix D. SpecificationsSystem PortsTrademarks Index ProblemsIf your product is not working correctly Do not Return IT to the StoreNew World. New Thinking.TM