Lenovo 59395752, 59387570 manual Troubleshooting, Display problems

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Chapter 4. Troubleshooting

Troubleshooting --------------------------------------------------------------------------------------

Display problems

When I turn on the computer, nothing appears on the screen.

When I turn on the computer, only a white cursor appears on a blank screen.

My screen goes blank while the computer is on.

The screen is unreadable or distorted.

If the screen is blank, make sure that:

-The AC power adapter is connected to the computer, and the power cord is plugged into a working electrical outlet.

-The computer power is on. (Press the power button again for confirmation.)

-If you are using the AC power adapter or the

battery, and the battery status indicator is on, press

F12 ( ) to make the screen brighter.

If these items are properly set, and the screen remains blank, have the computer serviced.

Restore backed-up files to your Windows environment or the entire contents of your hard disk to its original factory contents using the Lenovo OneKey Recovery system. If you still see only the cursor on the screen, have the computer serviced.

Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from sleep mode:

-Touch the touch pad.

-Press any key on the keyboard.

-Press the power button.

-Press F9 () to confirm whether the backlight for the LCD screen has been turned off.

-If the problem persists, follow the solution in the next problem “The screen is unreadable or distorted.”

Make sure that:

-The display device driver is installed correctly.

-The screen resolution and color quality are correctly set.

-The monitor type is correct.

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Contents Lenovo IdeaPad Flex 14/Flex 14D Flex 15/Flex 15D Regulatory Notice Contents Page Top view Getting to know your computer„ Flex 14/Flex 14D „ Flex 15/Flex 15D Flex 15/Flex 15D Light sensing hole on select models Touch pad Touch pad buttonsNumeric keypad Flex 15/Flex 15D „ Using the keyboard„ Hotkeys Fn + PgDn Flex Flex 15D Function key combinationsFlex 14/Flex 14D Flex 15/Flex 15D Fn + PgDn Flex Flex 14DStand Mode Theater Mode „ Positioning the display panel Notebook ModeGetting to know your computer Hdmi port Left-side viewVentilation slots RJ-45 port„ Connecting USB devices „ Software configuration „ Connecting network cablesNovo button Right-side viewUSB ports Removing a memory card „ Using memory cards not suppliedInserting a memory card Front view Speakers Battery packBottom view Start screen Desktop Starting to use WindowsStarting to use Windows Search charmDevices charm Settings charmShare charm Start charm„ Putting your computer to sleep Putting the computer to sleep or shutting it down„ Shutting down the computer Touch screen operation „ Multi-touch gesturesPinch Swipe Connecting to a wireless network Help and support „ Restoring Lenovo OneKey Recovery system„ Backing up the system partition Lenovo OneKey Recovery system „ Finding information Troubleshooting„ Drivers and preinstalled software Troubleshooting „ Lenovo OneKey Recovery system„ Bios setup utility „ Getting help When do I need to change the boot mode?Display problems TroubleshootingSleep problems Bios password problemsHard disk drive problem Troubleshooting Sound problemsBattery problems Respond Troubleshooting Other problemsTrademarks En-US Rev. RB01