Chapter 4. Troubleshooting
Sleep problems
The critical | • The battery power is getting low. Connect the AC power adapter to |
message appears, and the | the computer, or replace the battery pack with a fully charged one. |
computer immediately turns off. |
|
The computer enters sleep mode | • Make sure that: |
immediately after | - The battery pack is charged. |
(POST). | - The operating temperature is within the acceptable range. See |
| “Chapter 2. Use and care Information” in the Lenovo Safety and |
| General Information Guide. |
Note: If the battery pack is charged and the temperature is within range, have the computer serviced.
The computer does not return from sleep mode, and the computer does not work.
•If your computer is in sleep mode, connect the AC power adapter to the computer, then press any key or the Power button.
•If the system still does not return from sleep mode, stops responding, or cannot be turned off, reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for four seconds or more. If the computer is still not reset, remove the AC power adapter and the battery pack.
Display panel problems
The screen is blank. | • Do the following: |
| - If you are using the AC power adapter or the battery pack, and the |
| battery status indicator is on, press Fn + ↑ to make the screen |
| brighter. |
| - If the power indicator is blinking, press the Power button to |
| resume from sleep mode. |
| - If the problem persists, follow the solution in the next problem |
| “The screen is unreadable or distorted.” |
| - Press Fn + F2 to confirm whether the backlight of the LCD screen |
| has been turned off. |
The screen is unreadable or distorted.
Incorrect characters appear on the screen.
•Make sure that:
-The display device driver is installed correctly.
-The screen resolution and color quality are correctly set.
-The monitor type is correct.
•Are the operating system or programs installed correctly? If they are installed and configured correctly, have the computer serviced.
Sound problems
No sound can be heard from the | • Make sure that: |
speaker even when the volume is | - The Mute function is off. |
turned up. | - The headphone jack is not being used. |
| - Speakers are selected as the playback device. |
28