Lenovo V460 manual How to obtain warranty service, Appendix B. Lenovo limited warranty

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V460 User Guide V1.0_en.book Page 38 Wednesday, March 24, 2010 4:59 PM

Appendix B. Lenovo limited warranty

How to obtain warranty service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.

Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for location-specific information.

What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your Service Provider may direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to install.

If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a CRU by you, your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled “Warranty information”.

If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least functionally equivalent.

If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.

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Contents IdeaPad Do not Return IT to the Store Contents Page Getting to know your computer Top viewSpeakers Power button OneKey Rescue system button Built-in microphone System status indicators TouchpadGetting to know your computer Integrated Left-side view Slot Select Models only Optical drive Right-side viewExpressCard USB portFront view Bottom view SIM card slot Select models onlyLearning the basics „ Conncting to the power„ Configuring the operating system „ Reading the manuals„ Shutting down your computer Putting your computer into sleep stateLearning the basics Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack „ Handling the batteryUsing the touchpad Using the keyboard „ Numeric keypad„ Function key combinations Fn + F3 Fn + F4 Fn + F5„ Connecting a universal serial bus USB device Connecting external devices„ Using memory cards not supplied „ Inserting a memory card„ Connecting an ExpressCard device Select models only Inserting an ExpressCard/34 deviceRemoving an ExpressCard/34 device „ Connecting a Bluetooth device Select models only Enabling Bluetooth communicationsSwitching GPU Select models only To change the GPU, do the followingOneKey Rescue system button a Volume buttons b~d Select models onlySpecial keys and buttons Lenovo Security Suite button e Select models onlySystem status indicators „ Attaching a security lock not supplied „ Using passwordsSecuring your computer „ Fingerprint readerConnecting to the Internet Wired connection„ Software configuration Connecting to the Internet„ Hardware connection Wireless connection „ Using Wi-Fi/WiMAX Select models only „ Using Mobile Broadband Select models only Connecting to the Internet Inserting the SIM card Connecting to the Internet Removing the SIM card OneKey Rescue system OneKey Rescue system„ Introduction OneKey Rescue system „ To replace the battery, do the following Appendix A. CRU instructionsAppendix A. CRU instructions Handling a hard disk driveAppendix A. CRU instructions Appendix A. CRU instructions Replacing memory Appendix A. CRU instructions Removing the optical drive Appendix B. Lenovo limited warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix B. Lenovo limited warranty „ Replacement of a product or part „ Your additional responsibilities„ What this warranty does not cover „ Use of personal information„ Limitation of liability „ Dispute resolution „ Other rights„ European Economic Area EEA Warranty information „ Types of warranty service Appendix B. Lenovo limited warranty Appendix C. Product specific Notices Energy star informationAppendix C. Product specific Notices WindowsElectronic emissions notices „ Federal Communications Commission FCC Statement„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement „ European Union Compliance Statement Class B Compliance Appendix C. Product specific Notices Model Name IdeaPad Index