Lenovo U260 manual Troubleshooting, Frequently asked questions

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U260 User Guide V1.0_en.book Page 19 Monday, October 4, 2010 12:11 PM

Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see IdeaPad U260 Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 18.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix A. Lenovo limited warranty” on page 24.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

When do I need to restore the system to the factory status?

You can use this feature when your system fails or you need to re-install your operating system. This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store. If there is critical data on your current partition, back it up before you run this recovery feature.

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Contents IdeaPad U260 Regulatory Notice If your product is not working correctlyContents Page Top view Getting to know your computerSelect models only Wireless moduleAntennas Select Models only Computer display Power button Getting to know your computerHeadphone mic Left-side viewKensington slot USB portRight-side view Fan louvers Bottom viewFirst use Learning the basicsLearning the basics „ Shutting down your computer„ Charging the battery Using AC adapter and battery„ Checking battery status Right click button Using the touchpadLeft click button „ Function key combinations Using the keyboard„ Numeric keypad Learning the basics Enabling Bluetooth communications on your computer Connecting external devices„ Connecting a universal serial bus USB device „ Connecting a Bluetooth device Select models only„ OneKey Rescue system button Special keys and buttonsSystem status indicators „ Attaching a security lock not supplied „ Using VeriFace„ Using passwords Securing your computer„ Hardware connection Connecting to the InternetWired connection „ Software configuration„ Using Wi-Fi/WiMAX Select models only Wireless connection„ Introduction OneKey Rescue systemOneKey Rescue system Frequently asked questions TroubleshootingPassword problem TroubleshootingTroubleshooting Display problemsSound problems Troubleshooting Sleep or hibernation problemsComputer screen problems OneKey Rescue system problems Troubleshooting Battery problemsHard disk drive problem Startup problemTroubleshooting Other problems „ What your service provider will do to correct problems Appendix A. Lenovo limited warranty„ What this warranty covers „ How to obtain warranty service„ Your additional responsibilities „ Replacement of a product or partAppendix A. Lenovo limited warranty „ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights Product or Machine type Country or region of purchase Warranty information„ Types of warranty service Appendix A. Lenovo limited warranty Energy star information Appendix B. Product specific NoticesWindows Appendix B. Product specific Notices„ Federal Communications Commission FCC Statement Electronic emissions notices„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance Ports Appendix C. SpecificationsModel Name IdeaPad U260 Machine Type 20067/0876 Form Factor SystemTrademarks Index Problems
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