Appendix D. Service and Support
The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted computer accessories and content.
Go to http://www.lenovo.com/register
Online technical support
Online technical support is available during the lifetime of a product at http://www.lenovo.com/ support.
Product replacement assistance or exchange of defective components also is available during the warranty period. A Lenovo technical support representative can help you determine the best alternative. In addition, if your Lenovo option is installed into a Lenovo computer, the option takes on the warranty of the computer in which it is installed. For many Lenovo computers, this can entitle the Lenovo option for warranty service up to three years.
Telephone technical support
Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following information as possible: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at your computer during the call.
For a list of Service and Support phone numbers, visit http://www.lenovo.com/support/phone.
© Lenovo 2007. Portions © IBM Corp. 2005. | 21 |