Lenovo 41N5647 manual Appendix B. Troubleshooting, You cannot create a multi-session disc

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Appendix B. Troubleshooting

Computer problems can be caused by hardware, software, or user error. The information in this section might be useful to help you solve problems or to gather helpful information you can pass on to a service technician. You might also need to refer to your computer, operating-system, or sound-adapter publications.

Review the following list for any problem descriptions that might fit your situation.

You cannot create a multi-session disc.

Be sure that there is enough space left on the disc for another session. Writing a session requires lead-in and lead-out space (about 15 MB) in addition to the data that is recorded.

You cannot successfully write to a CD-R, CD-RW, DVD-R, DVD-RW, or DVD-RAM disc.

Complete these steps:

1.Verify that the process is not being interrupted by a screen saver, an antivirus program, an Internet or e-mail program, or other software. Disable the functions that might interrupt the write operation.

2.Verify that the hard disk has been defragmented.

3.Consult the hard disk drive manufacturer or vendor if an older hard disk drive is conducting a thermal recalibration during a write operation.

4.Replace the CD if it is bad or scratched.

5.Disable the Windows Auto Insert Notify function on your CD-ROM and CD-RW drives.

You cannot eject a CD or DVD disc.

Complete these steps after ensuring that the drive is not in the process of writing to a disc:

1.Eject the CD through software.

2.Use the Eject button.

3.Turn off the computer. Wait 45 seconds; then turn on the computer and try using the Eject button again.

4.If other methods do not work, use the manual-eject hole. Refer to the instructions in “Manually ejecting a disc” on page 6.

You cannot read from the CD or DVD disc after successfully writing to it.

Complete these steps:

1.If you can read the CD or DVD Disc in another CD or DVD player or you can see previous sessions, the directory information might be damaged on the volume, making it unreadable. To get ideas for troubleshooting, check the documentation that comes with the software.

2.You might have a damaged CD-R, CD-RW, DVD-R, DVD-RW, or DVD-RAM disc. Try a new disc or another brand of CD or DVD disc.

3.If you can read from a CD-RW, DVD-RW, or DVD-RAM disc in the writing drive, but not in another CD drive, be sure that a UDF Reader program is installed in the computer.

4.Avoid writing at the slower 1X speed unless required by your computer.

You suspended your system and DVD playback will not resume.

This is normal with some device drivers. Playback will continue after you exit and restart WinDVD.

Unable to Create Overlay Window message appears when you use WinDVD with Windows 2000.

© Lenovo 2007. Portions © IBM Corp. 2005.

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Contents ThinkPad DVD Ultrabay Slim Burner User’s Guide Page ThinkPad DVD Ultrabay Slim Burner User’s Guide Page Contents Iv ThinkPad DVD Ultrabay Slim Burner User ’sGuide Safety information Vi ThinkPad DVD Ultrabay Slim Burner User ’sGuide Extension cords and related devices General safety guidelinesService Power cords and power adaptersHeat and product ventilation BatteriesIntervideo WinDVD Creator About the driveProduct description Software descriptionInstalling the drive Installation requirementsLocating the drive controls ThinkPad DVD Ultrabay Slim Burner User ’sGuide Loading a disc Using the driveBefore you begin Caring for the driveHandling and caring for a disc Using mediaSecuring a disc in a vertically mounted drive Manually ejecting a discRemoving the disc from the cartridge Using DVD-RAM mediaUsing CDs and DVDs Using CD-Rs and CD-RWsUsing DVD-Rs and DVD-RWs Using WinDVD Installing softwareUsing Intervideo WinDVD Player software Before using the softwareClick Make Compatible Using Drag-to-Disc DLAClick Intervideo WinDVD Click the General Properties tabClick the task Burn Image to CD or DVD Using Multimedia Center for Think Offerings applicationCopying and imaging discs Click the task Save Image to Hard diskUsing Intervideo WinDVD Creator Enabling DMA for Windows 2000 Professional Click Settings Click Control PanelClick the Advanced Settings tab Enabling DMA for Windows MeClick Control Panel Click Switch to classic view Enabling DMA for Windows XPEnabling digital audio extraction Page ThinkPad DVD Ultrabay Slim Burner User ’sGuide You suspended your system and DVD playback will not resume Appendix B. TroubleshootingYou cannot create a multi-session disc You cannot eject a CD or DVD discSelect Properties Click Recording Video appears to be choppy or is dropping framesEnvironmental requirements Appendix C. Product specificationsPhysical specifications Power requirementsWrite speeds Telephone technical support Appendix D. Service and SupportRegistering your option Online technical supportThinkPad DVD Ultrabay Slim Burner User ’sGuide What Your Service Provider Will Do to Correct Problems Appendix E. Lenovo Limited WarrantyWhat this Warranty Covers How to Obtain Warranty ServiceUse of Personal Information What this Warranty Does not CoverExchange of a Product or Part Your Additional ResponsibilitiesDispute Resolution Limitation of LiabilityOther Rights European Economic Area EEA Warranty informationOn-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Guarantee supplement for MexicoMéxico, D.F., México Tel Appendix F. Notices Recycling information Trademarks ThinkPad DVD Ultrabay Slim Burner 41N5643 Appendix G. Electronic emission noticesAvis de conformité à la directive de l’Union Européenne Appendix H. China Rohs ThinkPad DVD Ultrabay Slim Burner User ’sGuide Page Part Number 41N5647