Lenovo 43N3222 Appendix A. Service and Support, Registering your option, Online technical support

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Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option

Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to:

http://www.lenovo.com/register/

Online technical support

Online technical support is available during the lifetime of a product at: http://www.lenovo.com/ support/

Product replacement assistance or exchange of defective components also is available during the warranty period. A Lenovo technical support representative can help you determine the best alternative. In addition, if your Lenovo option is installed into a Lenovo computer, the option takes on the warranty of the computer in which it is installed. For many Lenovo computers, this can entitle the Lenovo option for warranty service up to three years.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information as possible: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

For a list of Service and Support phone numbers, go to:

http://www.lenovo.com/support/phone/

© Lenovo 2008. Portions © IBM Corp. 2005.

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Contents ThinkPad DVD Burner Ultrabay Serial ATA Drive User Guide Page ThinkPad DVD Burner Ultrabay Serial ATA Drive User Guide Page Contents Iv ThinkPad DVD Burner Ultrabay Serial ATA User Guide Safety information Vi ThinkPad DVD Burner Ultrabay Serial ATA User Guide Service General safety guidelinesPower cords and power adapters Extension cords and related devicesBatteries Plugs and outletsHeat and product ventilation General safety guidelines ThinkPad DVD Burner Ultrabay Serial ATA User Guide Product description About the ThinkPad DVD Burner Ultrabay Serial ATA DriveSoftware description Installing the drive Installation requirementsLocating the drive controls Intervideo WinDVDBefore you begin Using the ThinkPad DVD Burner Ultrabay Serial ATA DriveCaring for the drive Loading a discSecuring a disc in a vertically mounted drive Using mediaManually ejecting a disc Handling and caring for a discRemoving the disc from the cartridge Using DVD-RAM mediaUsing CD-Rs and CD-RWs Using CDs and DVDsUsing DVD-Rs and DVD-RWs Using Intervideo WinDVD player Installing softwareUsing WinDVD Changing the DVD region code Using Drag-to-Disc DLAClick Intervideo WinDVD Click the General Properties tabCopying and imaging discs Using Creator Business EditionClick Make Compatible Click the task Save Image to Hard diskClick the task Burn Image to CD or DVD Using MyDVDYou cannot create a multi-session disc TroubleshootingYou cannot eject a CD or DVD disc You suspended your system and DVD playback will not resumeSelect Properties Click Recording Video appears to be choppy or is dropping framesRegistering your option Appendix A. Service and SupportOnline technical support Telephone technical supportThinkPad DVD Burner Ultrabay Serial ATA User Guide What this Warranty Covers Appendix B. Lenovo Limited WarrantyHow to Obtain Warranty Service What Your Service Provider Will Do to Correct ProblemsExchange of a Product or Part What this Warranty Does not CoverYour Additional Responsibilities Use of Personal InformationLimitation of Liability Dispute ResolutionOther Rights On-site Service Warranty informationCourier or Depot Service European Economic Area EEASuplemento de Garantía para México Customer Carry-In or Mail-In ServiceCuajimalpa, D.F., México Tel 5000 Appendix C. Notices Recycling information Trademarks Appendix D. Electronic emission notices Avis de conformité à la directive de l’Union Européenne Appendix E. China Rohs ThinkPad DVD Burner Ultrabay Serial ATA User Guide Page Part Number 43N3222