Lenovo C310, C315 manual Troubleshooting Problems with Optical Drives and Hard Disks

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through other drastic means. This can cause system program disorder or even failure during system initialization.

During the uninstall process, never directly delete the files or folders. This is harmful to the system, and might cause a system-wide malfunction.

Use the following procedure to properly uninstall programs:

1.Back up all documents and system settings related to the program before removing it.

2.If the program has its own uninstaller, run it directly to uninstall the program.

3.If the program does not have its own uninstaller, then select Control Panel from Start menu.

4.From the Control Panel, choose Programs and Functions.

5.Find the applicable program from the Programs and Functions dialog box and then select Uninstall/Modify.

6.Perform the instructions displayed to uninstall the software.

6.4Troubleshooting Problems with Optical Drives and Hard Disks

Problem: The Optical drive is unable to read a CD/DVD.

Troubleshooting and problem resolution:

1.Check to determine if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure.

2.Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure.

3.Check the specifications that came with your computer to confirm that this optical drive is supposed to be able to read this type of CD or DVD.

4.If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer.

5.If the known good CD cannot be read, visually check the operating side of the CD/DVD for defects.

Problem: The capacity of the hard disk, as indicated by the system, is less than the nominal capacity.

Troubleshooting and problem resolution: For computers equipped with the OneKey Recovery feature, the system recovery feature needs to occupy some

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Contents C310/C315 Series Important Safety Information Page Contents System Maintenance and Recovery This chapter contains the following topics Chapter Using the Computer HardwareFront view Left and right view of the computer Rear view of the computer 12 min 40 max Computer standConnecting your computer If you have powered speakers with an adapter If you have powered speakers without an adapter MS/MS pro/xD/SD/SD pro/MMC Important information about using the computer Hold the computer tightly when you carry it Volume down Volume up Mute Keyboard and Mouse wiredUser Guide Buttons on the remote control Description Clear User Guide Lenovo Touch Control Software Operating Chapter Instructions Introduction to the Software Startup and ConfigurationEnabling/Disabling the Touch Screen User Guide Calibrating the Touch Screen Please touch the target point shown on the display Automatically enable touch at startup Reset Default Setting Basic Hand Gestures Lenovo Touch screen User Gesture InstructionsSingle-Finger Right Click Double-Finger Right Click About 5 FP User Guide Touch Screen Related Settings User Guide User Guide Precautions when using Lenovo Touch User Guide User Guide Chapter Using the Rescue System Driver and Application Installation OneKey RecoveryNetwork Settings System SetupMethod 1 Automatic Installation Method 2 Manual InstallationPassword Management System BackupSystem Recovery Create Recovery DiscChapter Using the Computer Software Help Power2Go Burning DiscsStarting the Burner Software Disc UtilityScanning for Viruses Using McAfee Security CenterCheck for updates McAfee Security CenterUser Guide System Maintenance and Chapter Recovery Cleaning Up the Disk Backup and RestoreRestoring the System Performing Daily Maintenance Tasks Checking For, and Correcting Disk ErrorsDefragmenting the Disks Following are general methods for cleaning the components Troubleshooting and Confirming Troubleshooting Display Problems Solving ProblemsTroubleshooting Software Problems Troubleshooting Audio ProblemsTroubleshooting Problems with Optical Drives and Hard Disks Special considerations for troubleshooting Windows User Guide