Lenovo 6396, 6395, 6394, 6393, 6397 manual Diagnostics, PC-Doctor for Windows PE

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Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems:

•PC-Doctor for Windows (used when diagnosing problems while running the Windows operating system)

•PC-Doctor for Windows PE (used when your Windows operating system will not start)

Notes:

1.You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/support/.

2.If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen.

For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem.

PC Doctor for Windows also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery™ workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure:

1.Shut down the operating system and turn off the computer.

2.Repeatedly press and release the F11 key as you turn on the computer.

3.When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens.

4.From the Rescue and Recovery workspace, select Diagnose hardware.

5.The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1 key for additional help.

© Copyright Lenovo 2005, 2010

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Contents Hardware Maintenance Manual Page Hardware Maintenance Manual Eighth Edition September Copyright Lenovo 2005 Contents Appendix A. Notices 143 Important Safety Information About this manualImportant information about replacing RoHS compliant FRUs Hardware Maintenance Manual Safety information General safetyElectrical safety Hardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Hardware Maintenance Manual Safety information Hardware Maintenance Manual Connexion Déconnexion Vorsicht Achtung Arbeitsschutzrichtlinien beim Anheben der Maschine beachten Safety information Pericolo Per collegarsi Per scollegarsi AttenzionePrestare attenzione nel sollevare lapparecchiatura Safety information Peligro No debe Adopte procedimientos seguros al levantar el equipo Additional information resources SpecificationsGeneral information ThinkVantage Productivity Center programElectrical input DimensionsWeight EnvironmentGeneral Checkout Checking for power problemsProblem determination tips PC-Doctor for Windows PE DiagnosticsRunning diagnostics from the Rescue and Recovery workspace PC-Doctor for WindowsPC-Doctor for DOS Creating a diagnostic CD imageCreating diagnostic diskettes Running diagnostics from the CD or diskettesRunning tests Navigating through the diagnostics programsDeviceID Viewing the test logDiagnostics Hardware Maintenance Manual Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsSelecting a startup device User PasswordAdministrator Password Setting, changing, and deleting a passwordAdvanced settings Exiting from the Setup Utility programSelecting or changing the startup device sequence Hardware Maintenance Manual Error FRU/Action Symptom-to-FRU IndexHard disk drive boot error Diagnostic error codesIs connected and/or enabled. See Chapter Diagnostic Error Code FRU/ActionRun Setup Reboot the systemSymptom-to-FRU Index XXX 001-255-XXX 001-256-XXX System board Connected and/or enabled. See ChapterXXX 001-264-XXX System IRQ error System board If a component is called out, make sure it isSymptom-to-FRU Index Diskette drive Cable Video cableConnected and/or enabled Run setup and check for conflictsRemove USB devices and re-test PCI card Riser card, if installedXxxpci Card Services error Xxxide interface test aborted RAID signal cable System 071-00X-XXX 071-01X-XXX 071-02X-XXXAudio port Run SetupSpeakers Remove the game port device and re-testMouse Flash system MicroprocessorsSee Undetermined problems on AC/DC power adapterVoltage Regulator Module VRM Cache, if removable Assure Asset Security EnabledCheck fans Replace the memory module called out by the testBeeps Beep symptomsBeep Symptom FRU/Action Or 3 beeps 6, or 7 beeps9, 10, or 11 beepsPost Error Message Description/Action Post error codesMiscellaneous error messages Undetermined problems Symptom-to-FRU Index Hardware Maintenance Manual Connectors on the front of the computer Replacing FRUsLocations Locating components Connectors on the rear of the computerReplacing FRUs Opening the cover System board locationsReplacing the Cmos battery Replacing the microprocessor Replacing FRUs Replacing the system board Replacing a hard disk drive Replacing an optical drive Replacing a memory module Replacing the modem Replacing the Express card assembly Replacing the Media Card Reader Replacing the system fan assembly Hardware Maintenance Manual Completing the FRU replacement Hardware Maintenance Manual FRU lists Machine TypeFRUs FRUs listed in the following tables are not illustrated Keyboards USB Preferred Pro Keyboard USB Preferred Pro Fingerprint Keyboard Power Cords MiceAdapters and miscellaneous FRUs Windows XP Home Recovery CDs Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Ultimate 32 Recovery DVDs Vista Business 32 Recovery DVDsVista Business 64 Recovery DVDs Hong Kong models Hard disk drive, 80 GB 7200rpm Sata models Hard disk drive tray models US European models Optical wheel mouse 400DPI, USB models Power cord China PRC models Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs 12G 13S 13G 13C 13B 13H 16S 16G Models 87F 88U 88F 89U 89F 54U 54F 55U 55F 56U 56F 57U 57F 11A 11T 12S PWR/LED Cable Asm all models Dutch models 12G 13G 16G 17G 23G 24G 29G 36G 37G 66G 68G 41A5288 FRU lists 84A 84Q 84T 84K 84J 85U 85F 86U 86F 87U 87F 34Y 36Y Power cord Brazil models 45R6018 Taiwan- TC models Korea models 39K 41K 43K 45K 63K 82K 84K Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs 40Y9034 FRU lists FRUs listed in the following tables are not illustrated Shield kit models Keyboard USB Preferred Pro Fingerprint Keyboard PWR/LED cable sssembly models Windows XP Home Recovery CDs Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs Machine Type Memory module, 512MB DDR2 PC2-5300 667MHz SoDIMM all models US English models 11U 11G 11M 11A 11Q 11H 11R 11E Norwegian models 11G 41R4770 FRU lists Power cord US/Canada models 11U 11F 11S 11D 11L 11A 11T 45R5993 FRU lists Multilingual 1 XP-P -- EN, NL, FR, GR, IT models 46R1104 46R7118 46R7094 Hardware Maintenance Manual Additional Service Information Power management Recovering from a POST/BIOS update failureAutomatic Power-On features Automatic configuration and power interface Acpi BiosHardware Maintenance Manual Appendix A. Notices Trademarks Television output noticePage 43C6257
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6396, 6397, 6393, 6394, 6395 specifications

Lenovo has consistently been at the forefront of technological innovation, and their 6396, 6395, 6393, 6394, and 6397 models showcase the company's commitment to delivering high-performance devices tailored for various user needs. These models serve as excellent examples of Lenovo's dedication to quality and versatility.

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In summary, the Lenovo 6396, 6395, 6393, 6394, and 6397 embody a blend of performance, portability, versatility, and connectivity. Each model is tailored to meet the needs of different users, from gamers and professionals to students and creative individuals. With Lenovo's commitment to innovation and quality, these devices are set to provide exceptional value in today's dynamic technology landscape.
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