Lenovo 6396, 6395, 6394 Symptom-to-FRU Index, Hard disk drive boot error, Diagnostic error codes

Page 49

Chapter 7. Symptom-to-FRU Index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4 “General Checkout” on page 31. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 62.

Notes:

•If you have both an error message and an incorrect audio response, diagnose the error message first.

•If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

•If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error

FRU/Action

 

 

The start-up drive is not in the boot sequence in

Check the configuration and ensure the start-up drive is

configuration.

in the boot sequence.

 

 

No operating system installed on the boot drive.

Install an operating system on the boot drive.

 

 

The boot sector on the start-up drive is corrupted.

The drive must be formatted, do the following:

 

1. Attempt to back-up the data on the failing hard disk

 

drive.

 

2. Using the operating systems programs, format the

 

hard disk drive.

 

 

The drive is defective.

Replace the hard disk drive.

 

 

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page 35 for the specific type for information about the Diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code

FRU/Action

 

 

000-000-XXXBIOS Test Passed

No action

 

 

 

000-002-XXX BIOS Timeout

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

000-024-XXXBIOS Addressing test failure

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

000-025-XXXBIOS Checksum Value error

1.

Flash the system. See “Updating (flashing) BIOS

 

 

from a CD-ROM or diskette” on page 139

 

2.

System board

 

 

 

© Copyright Lenovo 2005, 2010

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Contents Hardware Maintenance Manual Page Hardware Maintenance Manual Eighth Edition September Copyright Lenovo 2005 Contents Appendix A. Notices 143 About this manual Important Safety InformationImportant information about replacing RoHS compliant FRUs Hardware Maintenance Manual General safety Safety informationElectrical safety Hardware Maintenance Manual Handling electrostatic discharge-sensitive devices Safety inspection guideGrounding requirements Safety notices multi-lingual translationsTo Connect To Disconnect ≥18 kg 37 lbs ≥32 kg 70.5 lbs ≥55 kg 121.2 lbs Safety information Perigo Para Conectar Para Desconectar CuidadoPerigo Safety information Hardware Maintenance Manual Safety information Hardware Maintenance Manual Connexion Déconnexion Vorsicht Achtung Arbeitsschutzrichtlinien beim Anheben der Maschine beachten Safety information Pericolo Per collegarsi Per scollegarsi AttenzionePrestare attenzione nel sollevare lapparecchiatura Safety information Peligro No debe Adopte procedimientos seguros al levantar el equipo General information SpecificationsThinkVantage Productivity Center program Additional information resourcesWeight DimensionsEnvironment Electrical inputGeneral Checkout Checking for power problemsProblem determination tips Running diagnostics from the Rescue and Recovery workspace DiagnosticsPC-Doctor for Windows PC-Doctor for Windows PECreating diagnostic diskettes Creating a diagnostic CD imageRunning diagnostics from the CD or diskettes PC-Doctor for DOSRunning tests Navigating through the diagnostics programsDeviceID Viewing the test logDiagnostics Hardware Maintenance Manual Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Selecting a startup deviceExiting from the Setup Utility program Advanced settingsSelecting or changing the startup device sequence Hardware Maintenance Manual Hard disk drive boot error Symptom-to-FRU IndexDiagnostic error codes Error FRU/ActionRun Setup Diagnostic Error Code FRU/ActionReboot the system Is connected and/or enabled. See ChapterSymptom-to-FRU Index XXX 001-264-XXX System IRQ error System board Connected and/or enabled. See ChapterIf a component is called out, make sure it is XXX 001-255-XXX 001-256-XXX System boardSymptom-to-FRU Index Diskette drive Cable Video cableRun setup and check for conflicts Connected and/or enabledRemove USB devices and re-test PCI card Riser card, if installedXxxpci Card Services error Xxxide interface test aborted RAID signal cable Speakers 071-00X-XXX 071-01X-XXX 071-02X-XXXAudio port Run SetupRemove the game port device and re-test SystemMouse Flash system MicroprocessorsAC/DC power adapter See Undetermined problems onVoltage Regulator Module VRM Check fans Assure Asset Security EnabledReplace the memory module called out by the test Cache, if removableBeep Symptom FRU/Action Or 3 beeps Beep symptoms6, or 7 beeps9, 10, or 11 beeps BeepsPost Error Message Description/Action Post error codesMiscellaneous error messages Undetermined problems Symptom-to-FRU Index Hardware Maintenance Manual Replacing FRUs Connectors on the front of the computerLocations Locating components Connectors on the rear of the computerReplacing FRUs Opening the cover System board locationsReplacing the Cmos battery Replacing the microprocessor Replacing FRUs Replacing the system board Replacing a hard disk drive Replacing an optical drive Replacing a memory module Replacing the modem Replacing the Express card assembly Replacing the Media Card Reader Replacing the system fan assembly Hardware Maintenance Manual Completing the FRU replacement Hardware Maintenance Manual Machine Type FRU listsFRUs FRUs listed in the following tables are not illustrated Keyboards USB Preferred Pro Keyboard USB Preferred Pro Fingerprint Keyboard Mice Power CordsAdapters and miscellaneous FRUs Windows XP Home Recovery CDs Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Ultimate 32 Recovery DVDs Vista Business 32 Recovery DVDsVista Business 64 Recovery DVDs Hong Kong models Hard disk drive, 80 GB 7200rpm Sata models Hard disk drive tray models US European models Optical wheel mouse 400DPI, USB models Power cord China PRC models Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs 12G 13S 13G 13C 13B 13H 16S 16G Models 87F 88U 88F 89U 89F 54U 54F 55U 55F 56U 56F 57U 57F 11A 11T 12S PWR/LED Cable Asm all models Dutch models 12G 13G 16G 17G 23G 24G 29G 36G 37G 66G 68G 41A5288 FRU lists 84A 84Q 84T 84K 84J 85U 85F 86U 86F 87U 87F 34Y 36Y Power cord Brazil models 45R6018 Taiwan- TC models Korea models 39K 41K 43K 45K 63K 82K 84K Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs 40Y9034 FRU lists FRUs listed in the following tables are not illustrated Shield kit models Keyboard USB Preferred Pro Fingerprint Keyboard PWR/LED cable sssembly models Windows XP Home Recovery CDs Windows XP Pro Recovery CDs Vista Home Basic 32 Recovery DVDs Vista Business 32 Recovery DVDs Vista Business 64 Recovery DVDs Machine Type Memory module, 512MB DDR2 PC2-5300 667MHz SoDIMM all models US English models 11U 11G 11M 11A 11Q 11H 11R 11E Norwegian models 11G 41R4770 FRU lists Power cord US/Canada models 11U 11F 11S 11D 11L 11A 11T 45R5993 FRU lists Multilingual 1 XP-P -- EN, NL, FR, GR, IT models 46R1104 46R7118 46R7094 Hardware Maintenance Manual Additional Service Information Power management Recovering from a POST/BIOS update failureAutomatic Power-On features Automatic configuration and power interface Acpi BiosHardware Maintenance Manual Appendix A. Notices Trademarks Television output noticePage 43C6257
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6396, 6397, 6393, 6394, 6395 specifications

Lenovo has consistently been at the forefront of technological innovation, and their 6396, 6395, 6393, 6394, and 6397 models showcase the company's commitment to delivering high-performance devices tailored for various user needs. These models serve as excellent examples of Lenovo's dedication to quality and versatility.

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