Lenovo 368222U, 36822AU, 368229U, 36795YU, 368228U, 36795MU, 36794JU, 36795XU Troubleshooting problems

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Chapter 11. Troubleshooting problems

This chapter describes on what to do if you experience a problem with your tablet.

Troubleshooting

The problems and solutions described in this chapter are meant only as a guide. They are not definitive problem solving techniques. For some problems, you might need help from Lenovo, your reseller, or your service provider.

When you observe a problem, stop operation immediately, because taking further action might result in data loss or damage. Take a note of what the system is doing and what actions you performed before the problem occurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.

Internet problem

Problem: Unable to connect to the wireless network.

Suggested solution: Ensure that:

•The SIM card is valid and workable if you are using a mobile data network (3G or 4G).

•You are within the network’s service range and the signal strength is good.

•Your tablet is not in Airplane mode.

If the problem persists, contact Lenovo for technical support.

Multitouch screen problems

•Problem: The multitouch screen responds slowly or improperly.

Suggested solution: Do the following:

1.Ensure that your hands are clean and dry when touching the screen.

2.Restart your tablet to try again.

If the problem persists, contact Lenovo for technical support.

Battery problem

Problem: The battery does not charge correctly.

Suggested solution: Check if the ac adapter is connected correctly. If the connection is good but the battery still does not charge, contact Lenovo to replace with a new battery.

System problems

•Problem: Unable to turn the tablet on.

Suggested solution: Connect your tablet to an ac power outlet using either a dock or the adapter through the provided USB cable to see if the problem is caused by a drained battery. If the problem persists, insert a straightened paper clip into the emergency reset hole. To locate the emergency reset hole, see “Tablet layout” on page 1 . If the problem still persists, contact Lenovo for technical support.

Media problems

•Problem: The audio quality is poor or there is no sound output.

Suggested solution: Check and ensure that:

© Copyright Lenovo 2012

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Contents User Guide Safety, Warranty, and Setup Guide Regulatory Notice Contents Getting support Read this first Important safety and handling informationPrevent hearing damage Dispose according to local laws and regulations Keep your tablet and accessories away from small childrenProtect your data and software Be aware of heat generated by your tabletVi User Guide Product overview Tablet layoutFront and side view Headphone or microphone connector Power buttonVolume control buttons Mini Hdmi connectorBack-side view Features AccessoriesSpecifications Operating environment Initial setup instructions Using the multitouch screenGetting started Using the onscreen keyboard Using the touch keyboard and handwriting panelUsing the Tablet Digitizer Pen Application Description Checking for installed applicationsDownloading games and applications Downloading games and applications from the Windows StoreDownloading games and applications from Lenovo App Store Installing the SIM card Wireless networks and devicesConnecting to a mobile data network Determining which mobile network you are usingTap Change PC settings Connecting to a Wi-Fi networkConnecting to a Wi-Fi network Tap Set as metered connectionUsing Bluetooth devices Tap Remove User Guide Charging the battery Battery and ac powerTap Settings Tap Change PC settings Extending the battery life between chargesSwitch off Sync your settings Tap Power SleepChecking the battery status Tap Power Shut downFrom the Start screen, tap Lenovo Support Battery Health User Guide Using your tablet for entertainment Using your tabletUsing headphones or earphones Using the camerasViewing pictures and watching videos Using the screen capture functionListening to music Reading booksUsing the USB connector Using the dc-in connectorUsing the micro SD card reader Working with USB devicesRemoving a flash media card Using Hdmi devicesSharing your Internet connection Using synchronization solutionsUsing the GPS satellite receiver ThinkPad Tablet 2 options ThinkPad Tablet 2 Bluetooth Keyboard with StandThinkPad Tablet 2 Dock Power connector Using the Bluetooth keyboardUsing the hot keys Volume and mute controlUsing the optical TrackPoint Using the ThinkPad Tablet 2 DockScreen control Fn key controlSitting your tablet on the dock User Guide Passwords and sleep mode Using passwordsSupervisor password SecuritySetting the security chip Setting the security chipUsing firewalls Protecting data against virusesTap Security Chip. The Security Chip submenu opens User Guide Recovery overview Restoring your tablet to the factory default stateRefreshing your tablet Advanced startup options Advanced configuration Installing device drivers ThinkPad SetupMain menu Preinstalled OS License Uefi Secure Boot CPU Type CPU Speed Installed memoryDate and Time menu Security menuUefi Bios Changing the startup sequence Startup menuUpdating your system Uefi Bios Using system managementRestart menu System management Setting management featureUsing your tablet more comfortably Comfort and accessibilityAccessibility information Getting updatesTravel accessories Traveling with your tabletTravel tips Cleaning your tablet Care and maintenanceProtecting the screen with a replaceable film Storing the tablet for extended periodsUser Guide Troubleshooting Troubleshooting problemsRecovering from a severe software problem Error messagesExternal device connection problems Errors without messages User Guide Lenovo technical support Getting supportProcedure Tap Lenovo Community ProcedureLenovo user forums Finding ThinkPad optionsWireless interoperability Wireless related informationAppendix A. Regulatory information Usage environment and your healthLocation of the UltraConnect wireless antennas Export classification noticeElectronic emission notices Industry Canada Class B emission compliance statement German Class B compliance statementDeutschsprachiger EU Hinweis User Guide Appendix A. Regulatory information User Guide Lenovo recycling statement Japan recycling statements Recycling information for Brazil Important Weee informationDisposing of Lenovo computer components Page User Guide Appendix C. Notices Trademarks Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Page Part Number Printed 1P P/N

36822AU, 367922U, 368222U, 36795XU, 36795MU specifications

Lenovo offers a diverse range of models to cater to various user needs, with devices such as the Lenovo 368229U, 36795YU, 36795MU, 36795XU, and 368222U standing out for their features and performance.

The Lenovo 368229U is designed for professionals seeking robust performance in a portable package. With a high-resolution display that enhances visuals, this model excels in tasks that require clear graphics and detail. It is powered by Intel's latest processors, ensuring quick processing speeds and efficient multitasking capabilities. Additionally, the 368229U features ample storage options, allowing users to keep their essential files close at hand.

The 36795YU is tailored for gamers and multimedia enthusiasts with its dedicated graphics card, enabling high frame rates and detailed rendering in video games. This model also boasts a vibrant display with wide viewing angles, making it perfect for watching movies or working on creative projects. The advanced cooling technology incorporated in the design prevents overheating during prolonged usage, maintaining performance without interruptions.

For users who value balance, the 36795MU offers a blend of performance and battery life. It integrates energy-efficient components that allow for extended usage hours, making it ideal for those constantly on the move. With a lightweight design, this model is easy to carry, while still offering a full-sized keyboard for comfortable typing.

The 36795XU caters to business professionals who prioritize security and connectivity. With advanced security features such as biometric authentication and TPM technology, users can protect sensitive data effectively. The device supports multiple connectivity options, including USB-C and Thunderbolt ports, providing flexibility for peripherals and external displays.

Lastly, the 368222U is an all-around performer that combines style and functionality. With a sleek design, it features a high-quality build that is both durable and aesthetically pleasing. The device is equipped with Lenovo's latest software innovations, enhancing productivity and user experience. It also includes a long-lasting battery, making it a reliable companion for long work sessions or travel.

In summary, whether you prioritize gaming capabilities, business features, or an all-around device, Lenovo's lineup, including the 368229U, 36795YU, 36795MU, 36795XU, and 368222U, offers innovative technologies and characteristics to meet diverse user needs. Each model harnesses cutting-edge features designed to enhance performance, connectivity, and security, catering to a wide spectrum of applications and preferences.
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