Lenovo 36794JU, 36822AU, 368229U, 368222U, 36795YU, 368228U Getting support, Lenovo technical support

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Chapter 12. Getting support

This chapter provides information about getting help and support from Lenovo.

Lenovo technical support

After you buy a ThinkPad Tablet 2, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

To register your tablet with Lenovo, do either of the following:

•Go to http://www.lenovo.com/register and follow the instructions on the screen.

•Tap Lenovo Settings from the Start screen. Then tap Register.

Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.

This Web site is updated with the latest support information such as the following:

•Drivers and software

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•User guides and manuals

•Knowledge base and frequently asked questions

If you need to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for the latest telephone numbers and hours of operation.

During the warranty period, you can get the following services from the Customer Support Center:

•Problem determination: Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management: Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety, Warranty, and Setup Guide that comes with your tablet.

Locating the machine type and model (MTM) number and the system serial number

When calling for technical assistance, you are requested to provide the MTM number and the system serial number of your tablet. To get the MTM number and the serial number, check the MTM label affixed on the bottom cover.

© Copyright Lenovo 2012

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Contents User Guide Safety, Warranty, and Setup Guide Regulatory Notice Contents Getting support Read this first Important safety and handling informationPrevent hearing damage Dispose according to local laws and regulations Keep your tablet and accessories away from small childrenProtect your data and software Be aware of heat generated by your tabletVi User Guide Tablet layout Product overviewFront and side view Headphone or microphone connector Power buttonVolume control buttons Mini Hdmi connectorBack-side view Features AccessoriesSpecifications Operating environment Using the multitouch screen Initial setup instructionsGetting started Using the touch keyboard and handwriting panel Using the onscreen keyboardUsing the Tablet Digitizer Pen Application Description Checking for installed applicationsDownloading games and applications from the Windows Store Downloading games and applicationsDownloading games and applications from Lenovo App Store Installing the SIM card Wireless networks and devicesConnecting to a mobile data network Determining which mobile network you are usingTap Change PC settings Connecting to a Wi-Fi networkConnecting to a Wi-Fi network Tap Set as metered connectionUsing Bluetooth devices Tap Remove User Guide Charging the battery Battery and ac powerTap Settings Tap Change PC settings Extending the battery life between chargesSwitch off Sync your settings Tap Power SleepTap Power Shut down Checking the battery statusFrom the Start screen, tap Lenovo Support Battery Health User Guide Using your tablet for entertainment Using your tabletUsing headphones or earphones Using the camerasViewing pictures and watching videos Using the screen capture functionListening to music Reading booksUsing the USB connector Using the dc-in connectorUsing the micro SD card reader Working with USB devicesRemoving a flash media card Using Hdmi devicesSharing your Internet connection Using synchronization solutionsUsing the GPS satellite receiver ThinkPad Tablet 2 options ThinkPad Tablet 2 Bluetooth Keyboard with StandThinkPad Tablet 2 Dock Power connector Using the Bluetooth keyboardUsing the hot keys Volume and mute controlUsing the optical TrackPoint Using the ThinkPad Tablet 2 DockScreen control Fn key controlSitting your tablet on the dock User Guide Passwords and sleep mode Using passwordsSupervisor password SecuritySetting the security chip Setting the security chipProtecting data against viruses Using firewallsTap Security Chip. The Security Chip submenu opens User Guide Restoring your tablet to the factory default state Recovery overviewRefreshing your tablet Advanced startup options Installing device drivers ThinkPad Setup Advanced configurationMain menu Preinstalled OS License Uefi Secure Boot CPU Type CPU Speed Installed memoryDate and Time menu Security menuUefi Bios Changing the startup sequence Startup menuUsing system management Updating your system Uefi BiosRestart menu System management Setting management featureUsing your tablet more comfortably Comfort and accessibilityAccessibility information Getting updatesTraveling with your tablet Travel accessoriesTravel tips Cleaning your tablet Care and maintenanceProtecting the screen with a replaceable film Storing the tablet for extended periodsUser Guide Troubleshooting Troubleshooting problemsError messages Recovering from a severe software problemExternal device connection problems Errors without messages User Guide Lenovo technical support Getting supportProcedure Tap Lenovo Community ProcedureLenovo user forums Finding ThinkPad optionsWireless interoperability Wireless related informationAppendix A. Regulatory information Usage environment and your healthExport classification notice Location of the UltraConnect wireless antennasElectronic emission notices German Class B compliance statement Industry Canada Class B emission compliance statementDeutschsprachiger EU Hinweis User Guide Appendix A. Regulatory information User Guide Lenovo recycling statement Japan recycling statements Important Weee information Recycling information for BrazilDisposing of Lenovo computer components Page User Guide Appendix C. Notices Trademarks Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Page Part Number Printed 1P P/N

36822AU, 367922U, 368222U, 36795XU, 36795MU specifications

Lenovo offers a diverse range of models to cater to various user needs, with devices such as the Lenovo 368229U, 36795YU, 36795MU, 36795XU, and 368222U standing out for their features and performance.

The Lenovo 368229U is designed for professionals seeking robust performance in a portable package. With a high-resolution display that enhances visuals, this model excels in tasks that require clear graphics and detail. It is powered by Intel's latest processors, ensuring quick processing speeds and efficient multitasking capabilities. Additionally, the 368229U features ample storage options, allowing users to keep their essential files close at hand.

The 36795YU is tailored for gamers and multimedia enthusiasts with its dedicated graphics card, enabling high frame rates and detailed rendering in video games. This model also boasts a vibrant display with wide viewing angles, making it perfect for watching movies or working on creative projects. The advanced cooling technology incorporated in the design prevents overheating during prolonged usage, maintaining performance without interruptions.

For users who value balance, the 36795MU offers a blend of performance and battery life. It integrates energy-efficient components that allow for extended usage hours, making it ideal for those constantly on the move. With a lightweight design, this model is easy to carry, while still offering a full-sized keyboard for comfortable typing.

The 36795XU caters to business professionals who prioritize security and connectivity. With advanced security features such as biometric authentication and TPM technology, users can protect sensitive data effectively. The device supports multiple connectivity options, including USB-C and Thunderbolt ports, providing flexibility for peripherals and external displays.

Lastly, the 368222U is an all-around performer that combines style and functionality. With a sleek design, it features a high-quality build that is both durable and aesthetically pleasing. The device is equipped with Lenovo's latest software innovations, enhancing productivity and user experience. It also includes a long-lasting battery, making it a reliable companion for long work sessions or travel.

In summary, whether you prioritize gaming capabilities, business features, or an all-around device, Lenovo's lineup, including the 368229U, 36795YU, 36795MU, 36795XU, and 368222U, offers innovative technologies and characteristics to meet diverse user needs. Each model harnesses cutting-edge features designed to enhance performance, connectivity, and security, catering to a wide spectrum of applications and preferences.
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