Hitachi T-19WX warranty Appendix, Troubleshooting

StarBoard T-19WX Appendix

3.Appendix

3.1Troubleshooting

First, check adjustments and handling methods and check for poor cable connections. Those are often the causes of problems when nothing is actually broken.

Screen display-related problems

In this case	Check this	And do this
PC screen does not	Is the PC power on?	To deal with problem see the PC
display on StarBoard.		manual and other documentation.
	Is the RGB cable connected	Connect the RGB cable correctly. (For
	to the PC and StarBoard	details on how to connect, see “1.4.3
	properly?	Connection Procedure” on page 1-9 of
		this User’s Guide.)
	For laptop PCs, is external	Connect cable after starting up the PC,
	(RGB) output selected?	or switch to external (RGB) output at
		the screen display mode settings.
		(Method of switching differs by PC.
		For instructions, see the PC manual and
		other documentation.)
	Was LCD and monitor	Set so LCD and monitor are both
	switching done right (may	selected, or that just the monitor is
	be assigned to a function	selected. (For details on selection, see
	key)?	the PC manual and other
		documentation.)
	Other	Contact technical support.
StarBoard Software-related problems
In this case	Check this	And do this
StarBoard is not	Is the USB cable connected	Connect USB cable to PC. (For details
recognized.	properly?	on how to connect, see “1.4.3
		Connection Procedure” on page 1-9 of
		this User’s Guide.)
	Was system startup done in	Start up system in proper order. (For
	the proper order?	details on how to start up the system,
		see ”2.1 Turning the StarBoard On” on
		page 2-1 of this User’s Guide.)
	StarBoard Software may be	Uninstall StarBoard Software, and then
	damaged or did not install	reinstall. (For details on how to install
	correctly.	StarBoard software, see “StarBoard
		Software Installation” in StarBoard
		Software x.x User’s Guide)
	Other	Contact technical support.

3-1English