Express5800/FT ServerCare customers in the continental U.S. and Canada have one phone number to use when calling for technical support or hardware repair on their Express5800/Ft server. Calls for initiating a repair request can be made Monday through Friday from 8AM – 5PM local time by calling:
Technical support or warranty service may also be obtained by contacting your local NEC Solutions (America) authorized service provider.
When arranging for a hardware repair, you will speak with a trained technician. The technician will determine whether you have a hardware or software failure and then will provide you with the appropriate service options. If appropriate, you will be given instructions on how to return your CRU part in a NECSAM supplied box. You may be given a reference number that you should retain for your records.
If NEC authorizes
All parts or systems returned to NECSAM must be accompanied with an RMA (Return Material Authorization) number. To obtain an RMA number for product return, please contact the FT Customer Support line at:
NEC Solutions (America) may require that you provide the original bill of sale or receipt as proof of purchase in order to obtain warranty service. Please retain such proof of purchase with your records.
Limitation of Damages and Implied Warranties
NEC Solutions (America)' sole liability for any defective product is limited to the repair or replacement of the product at our option. NEC Solutions (America) shall not be liable for:
1. Damage to other property caused by any defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.