NEC Express5800/FT warranty Introduction, Program Highlights

Page 6

Introduction

NEC Solutions (America) Inc. offers one of the strongest warranty programs in the fault tolerant computer industry. For the EXPRESS5800/FT Server, you receive NEC Solutions (America) standard one-year limited warranty upon registration.

The ServerCare Service Warranty Program is described in the following sections.

Program Highlights

NEC's ServerCare Warranty Support Program offers you the following benefits:

￿One-year, registered limited warranty on parts and labor, including:

♦1 Year of CRU parts replacement:

CRU (Customer Replacement Unit) – For those parts designated as CRU, NEC will provide a part shipment to the customer within 72 hours after receipt of the defective part.1

♦Toll-free hardware technical support five days a week, 9 hours a day (8AM to 5PM local time in the continental US and Canada) Monday through Friday.

♦90 days telephone support for preloaded software.

￿Available upgrade options for expanded service and support coverage.

1Exception: Backplane will be replaced onsite Next Business Day provided call for support is received by 3:00pm, PST. All service response times are contingent upon parts availability.

Page 5 Page 7
Image 6
Page 5 Page 7
Contents ServerCare sm Page Proprietary Notice and Liability Disclaimer Page Contents Introduction Program HighlightsWarranty Registration Service and Support OptionsOnsite Next Business DAY Service Upgrades What is Covered and What is Not Covered? Registered Limited WarrantyHow Long is the Registered Limited Warranty? Who is Protected?How You Can Get Warranty Service Limitation of Damages and Implied Warranties Page
Top Page Image Contents