Kodak 3.1 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

If you experience a problem with your printer, restarting it will sometimes fix the program. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to troubleshoot your printer.

 

Problem

 

Possible Solutions

 

 

 

 

 

 

 

 

 

Printer does not

• Make sure you are using the power cord that came with your printer.

 

power on

 

• Make sure the power cord is connected to the AC adapter, it is plugged into an

 

 

 

 

outlet or power strip, and that the LED on the AC adapter is lit.

 

 

• Make sure that the power cord is securely connected to the power cord port in the

 

 

back of the printer.

 

 

 

 

 

Printer not detected

• Make sure your printer is plugged in and turned on.

 

 

 

 

• If you are using a USB cable, make sure that:

 

 

– it is a USB 2.0 high-speed cable.

 

 

– it is connected to both your printer and your computer.

 

 

– you restart the computer if the USB cable was disconnected from the printer

 

 

then reconnected, or if power to the printer was interrupted.

 

 

• If you are using a wireless connection, make sure that:

 

 

– the Wi-Fi connectivity LED on the printer is glowing steadily.

 

 

– the printer is connected to your wireless network.

 

 

To check:

 

 

 

a. On the printer, press Home.

 

 

b. Press

to select Network Settings, then press OK.

 

 

c. Press

to select View Network Configuration, then press OK.

 

 

Make sure that the Active Connection Type is Wi-Fi, and that the IP Address

 

 

is not 0.0.0.0.

 

 

– your router is transmitting data.

 

 

– the firewall (excluding WINDOWS Firewall) is allowing the services needed for

 

 

your printer.

 

 

For more information, go to www.kodak.com/go/inkjetnetworking.

 

 

 

 

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

 

 

 

 

 

Carriage jam

• Open the access door and clear any obstructions.

 

 

 

 

• Make sure the printhead and ink cartridges are installed correctly.

 

 

(The printhead and ink cartridges are installed correctly when you hear them click

 

 

into place.)

 

 

 

 

77

www.kodak.com/go/aiosupport

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Contents Kodak Hero Extended User GuidePage Table of contents Scanning Mobile PrintingCopying Maintaining Your PrinterTroubleshooting Product and Safety SpecificationsPrinter Overview ComponentsFeature Description Control panelHome Center Software Ordering supplies Configuring printer settings Networking Your Printer Connecting to a wireless networkBefore you connect Connecting to a non-WPS wireless router Listed Not listed With Push Button Configuration Connecting to a WPS wireless routerPressing a button Entering a PIN Using the LCD keyboard Setting up an IP AddressViewing the network configuration Dynamic Dhcp Manual StaticSelect No, my printer is not listed, then click Next Printing the network configurationConnecting to another Kodak All-in-One Printer Select Yes, my printer is listed, then click NextOn a computer with MAC OS Select Apple System Preferences Changing from USB to a wireless connectionIf your printer is connected to a computer with Windows OS If your printer is connected to a computer with MAC OS Online Printer Management Tool Directly from Home Center Software v7.x or higher Accessing the Online Printer Management ToolOn any printer-supported computer Using the Online Printer Management Tool Adding a Google Cloud Print AccountClick Register Printer Click Claim Printer Now Editing a Google Cloud Print AccountClick Sign in with Google Adding a Kodak Email Print Service AccountClick Send Test Email to Google Account Paper types Handling PaperPaper sizes Loading paper Envelope sizesLoading plain paper Handling Paper Kodak Hero 3.1 All-in-One Printer Loading photo paper Move the paper-edge guides until they touch the paper Loading envelopes Kodak Hero 3.1 All-in-One Printer Printing documents PrintingPrinting two-sided documents Printing forms from the control panel Printing two-sided documents from a computer with MAC OSViewing pictures on a memory card Printing picturesFinding pictures on a memory card Using default settings to print a picture Printing from a memory cardChanging the settings and printing pictures Settings Description Print Size Printing panoramic pictures Printing tagged pictures Zooming and cropping pictures Transferring pictures to a computer Printing from a wireless deviceTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OS Printing from an iPhone, iPad, or iPod touch Device Mobile PrintingPrinting from a Blackberry Device Printing from an Android OS Device Copying Using the default settings to copy a documentCopying a document Adjusting the settings and copying a document Copy Document Setting DescriptionCopy Document Setting Description Option Changing the number of copies of a document Enlarging or reducing a document Darkening or lightening a document Using the default settings to copy a photo Copying a photoAdjusting the settings and copying a photo Copy Photo Option Setting DescriptionSetting Description Changing the number of copies of a photo Enlarging or reducing a photo Darkening or lightening a photo Scanning Before you begin scanningSetting Options Scanning Scanning from the control panel Scanning to a computerScan Settings Description Option Scan Option Settings Description Scanning to a Memory CardScan Option Settings Description Scanning from the computer Click Printer Scan Settings, then select the Picture tab Scanning multiple pictures simultaneouslyGeneral care and cleaning Maintaining Your PrinterCleaning the scanner glass and document backing Kodak Hero 3.1 All-in-One Printer Replacing ink cartridges Kodak Hero 3.1 All-in-One Printer Maintaining Your Printer Replacing the printhead Maintaining Your Printer Kodak Hero 3.1 All-in-One Printer Maintaining Your Printer Updating the software and printer firmware To update the softwareTo update the firmware Kodak Kodak AiO Printer ToolsClick Check for Printer Firmware Updates Monitoring and adjusting printer performanceClick Check for Software Updates Checking ink levelsResetting factory defaults Problem Possible Solutions TroubleshootingBasic troubleshooting To select View Network Configuration, then press OKPrint quality For more troubleshooting information Getting help on the WebPower light What it means Power lightWi-Fi connectivity LED Status lightsPhoto printing features Product and Safety SpecificationsSpecifications and features Copy document featuresPaper input tray features Copy photo featuresScanning features Ink cartridgesConnectivity Physical specificationsWarranty Software supportComputer with MAC OS System requirementsComputer with Windows OS Paper types supportedPaper sizes supported Safety information LCD screen safety Ink cartridge safetyRegulatory compliance FCC statementGerman compliance statement Canadian statementsEuropean compliance statement Industry Canada IC Radiation Exposure StatementEnergy Star Qualified All-in-One Printer Warranty Information Declaration of Conformity

3.1 specifications

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