NEC 703-A0368-001 manual Troubleshooting

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APPENDIX A

TROUBLESHOOTING

Network Printing Problems

Use the checklists in this section to identify the cause of network printing problems. If a problem persists, contact NEC Printer Technical Support at NecTech’s web site (www.nectech.com) or phone 1-800-632-4650.

Check the Printer Operation

Verify that the printer is plugged in, turned on, and online— the green Online light on the Operator Panel should be lit, or nothing will print.

Check the Network Settings Page

On power-up, the network printer produces a Network Settings page which has useful information for troubleshooting. Check the Network Settings page to see which protocols are enabled and active. Confirm that the network protocol you configured appears on the page. If not, it should be reconfigured correctly for the network printer.

Check other Network Users

Determine if other network users can print. If they cannot and they are all on the same network operating system, the problem is most likely in the network configuration.

Review Recent System Changes

Verify that any hardware changes (installations, modifications, removals), to the printer or network, were done correctly. If you added a new software application, make sure the program is compatible and installed correctly on the network.

Check Hardware Connections

Be sure that your cable is a Category 5 twisted pair cable with RJ-45 connectors for 10/100Base-T ethernet.

Check that the network connector is plugged into the RJ- 45 connector on the NIC.

Try another cable to make sure you do not have a bad cable.

If you are using a 10/100Base-T concentrator hub that does not support the link signal, use Manual Ethernet Port selection instead of the factory default, Automatic Ethernet Port selection.

Check NIC Status Lights

Check the NIC’s status lights to ensure that there is no error condition. The two status lights, amber and green, are located on the interface panel on the back of the printer. The green light should be lit and steady. Light patterns that indicate serious hardware problems or software errors are shown below. If you see one of these patterns, you should contact NEC Printer Technical Support.

Green light blinks rapidly: This occurs when the printer performs a self-test and detects bad SIMM.

Green light blinks rapidly 4 times, pauses: This occurs when the printer performs a self-test and detects a problem in the Ethernet hardware.

Amber light blinks short for 10 seconds, then goes out, and the green light blinks continuously: This occurs when the printer performs a flash memory self- test and the checksum fails.

Green light blinks slowly: When this happens after power-on completes, it indicates an interface error.

Green light blinks rapidly: When this happens while the printer awaits print jobs, it indicates that the NetWare connection has been lost.

Green and amber lights blink alternately: This would occur when you turn on the printer after restoring factory defaults, and indicates an error.

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Contents P E R S C R I P T C O L O R L a S E R Proprietary Notice and Liability Disclaimer Table of Contents Web Printing Setup Unix SetupAppendix C Safety Information Appendix a TroubleshootingIntroduction Network Setup TasksOverview From Windows 95/98Types of Network Topologies Typical Network SetupsPrinter Server Topology Printer Sharing Topology Microsoft Printer Sharing TopologyInstalling the Network Interface Card NIC NIC InstallationWhat You Will Need Preparing the Printer Installing the NICPreparing the Printer Installing the NIC Connecting the NIC Testing the NICNetwork Settings Network SettingsRestoring Factory Default Settings Resetting the NICNIC Features To reset the NIC to factory default settingsObtaining the Printer’s IP Address IP AddressSelecting an IP Address Assignment Method Assigning the IP AddressCommunications Menu Using the Operator PanelInstalling MAP Using MAPMAP Operating Requirements Running MAP and Selecting a PrinterInstalling the TCP/IP Protocol Using BOOTPL32Assigning the IP Address Using ARP Using Dhcp Accessing the Network Administration Network AdministrationUsing the Network Administration System FunctionsSuperScript Color Laser Network Guide Protocol Functions Network AdministrationOther Functions Installing Peer-to-Peer Software Windows SetupIP vs. IPX Peer-to-Peer Printing Windows PEER-TO-PEERAdding the Peer-to-Peer Printer Windows Setup Setting UP Windows NT Setting LPR Printing on an NT NetworkMoving a Peer-to-Peer Printer Removing Peer-to-Peer SoftwareShared Printing in Windows 95/98 SuperScript Color Laser Network Guide Attaching the Printer Netware SetupNetware 5.X Print Server Name field and click the Create button Netware Setup SuperScript Color Laser Network Guide Configuring the Network Printer Installing the Printer DriverStarting Pconsole Installing and Configuring Your Printer DriverDefining the Print Queue Defining the Print ServerSoftware Requirements Macintosh SetupHardware Requirements Macintosh RequirementsSetting UP the Printer Installing the PPDConfiguring the Printer Printing Renaming Your PrinterUninstalling the Driver SetupMAC PEER-TO-PEER Setting UP on a Unix System Setting Up Your Printing ModeInstalling the Printer in Your System Configuring the IP Address on the PrinterAdding a SuperScript Color Laser Printer to SCO OpenServer Printer Home Page Features WEB Printing SetupPrintAgent Remote Printing NEC PrintAgent Pull PrintingSystem Requirements Print Agent Remote Printing SetupRemote Printing SuperScript Color Laser HomeRemote Printing From Your Desktop Add RedipS Enabled Printer Dialog BoxPrinter’s Window Select Components Dialog BoxPrintAgent Status Window Menu Bar Getting Printer StatusPrintAgent Buttons Admin ButtonDetails Button Help ButtonFirst access the PrintAgent program from here Start PrintAgent Program Menus PrintAgent Program Menu CommandsStop Monitor a PrinterReset Add printers here Uninstall PrintAgent here Remove PrintersUninstall Check proxy settings herePull Printing Pull Printing from Your DesktopSending a Pull Print Job Pull Printing Setup PullPrinter Properties Changing Properties and Saving SettingsView Status Monitor PrintAgent Status MonitorServer Status Print Job History Server StatusPull Printing User Settings PrintAgent Core and Server Installation Setting Up a Pull Printing ServerServer System Requirements Server System RecommendationSuperScript Color Laser Network Guide WEB Printing Setup Pull Printing CD-ROM drive\NECdisk\ncss44rn About the Secondary File ServerConfiguring Server URLs URL ConfigurationPlug Ins Starting the Pull Printing Server Troubleshooting Troubleshooting for NetWare Troubleshooting for NT ServerNIC/File Server/Printer Checklist Troubleshooting for MacOSComputer to NIC Connection Checklist SuperScript Color Laser Network Guide Using WEB Jetadmin WEB JetadminLocating the Files Copying the FilesResetting Web JetAdmin Discovery WEB Jetadmin SuperScript Color Laser Network Guide Laser Safety Safety InformationOzone Emission Cdrh RegulationsFor United States Use Only FCC StatementFor Canadian Use Only Declaration of ConformityIndex 46, 51

703-A0368-001 specifications

The NEC 703-A0368-001 is a powerful and innovative product designed for modern electronic applications. This device is part of NEC's extensive lineup of high-quality components aimed at enhancing efficiency and performance in various systems. It is commonly utilized in diverse industries, including telecommunications, computing, and industrial automation, where reliability and advanced capabilities are paramount.

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