NEC 703-A0368-001 manual Troubleshooting for MacOS, NIC/File Server/Printer Checklist

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NIC/File Server/Printer Checklist

Check the following to see if the NIC and file server are sending data to the printer. If the NIC cannot log onto the file server, or cannot service jobs from a file server

The network printer is not created on that file server. Use PCONSOLE to create the print server on the correct file server.

Use PCONSOLE to check if the print jobs are being sent to the printer. Be sure the print job is in the print queue and waiting to be printed.

Computer to NIC Connection Checklist

To make sure the computer is communicating with the NIC, perform these tests.

Print a file from the workstation and make sure the print job gets to the print queue using PCONSOLE. If the print job does get to the queue, the problem is not with the workstation/NIC connection.

Use CAPTURE to send data to the printer from a workstation software application. See your NetWare print server manual for information.

Make sure another printer is not taking the print jobs from the queues before the NIC can service the job. To do this, disable the other printer and send another

print job.

NIC Loses Its File Server Connection: If the network printer loses its connection to the file server, it will take approximately five to 10 minutes to reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to troubleshoot the problem.

Unable to Print from a Different Context: The NIC does not support printing from a context other than the one you specified using the MAP utility on your Web browser. To do this, you must create an alias queue. See your NetWare Manual for more info.

Troubleshooting for MacOS

Is the Macintosh computer connected to the network through Ethernet, and has the correct network port been selected?

Did you select the correct printer driver, zone, and printer name in the Chooser?

If you renamed the printer in the Apple Utility, you must turn the printer off then on, and then reselect the printer under its new name in the Chooser.

If you placed the printer in a new zone, be sure you reselected the zone and the printer name in the Chooser.

In the following example the printer’s name changed. The default name for the printer is SuperScript 4600N # , where # is the sequential number of 4600N printers installed. If a user changes the name of SuperScript 4600 2 to Mary’s Printer, the last printer in line will be reassigned the name Superscript 4600 2, and the print

path must be changed using the Chooser for the system to work again.

TROUBLESHOOTING

Network Printing Problems

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Contents P E R S C R I P T C O L O R L a S E R Proprietary Notice and Liability Disclaimer Table of Contents Appendix a Troubleshooting Unix SetupWeb Printing Setup Appendix C Safety InformationFrom Windows 95/98 Network Setup TasksIntroduction OverviewTypes of Network Topologies Typical Network SetupsPrinter Server Topology Printer Sharing Topology Microsoft Printer Sharing TopologyNIC Installation Installing the Network Interface Card NICWhat You Will Need Installing the NIC Preparing the PrinterPreparing the Printer Installing the NIC Connecting the NIC Testing the NICNetwork Settings Network SettingsTo reset the NIC to factory default settings Resetting the NICRestoring Factory Default Settings NIC FeaturesAssigning the IP Address IP AddressObtaining the Printer’s IP Address Selecting an IP Address Assignment MethodCommunications Menu Using the Operator PanelRunning MAP and Selecting a Printer Using MAPInstalling MAP MAP Operating RequirementsUsing BOOTPL32 Installing the TCP/IP ProtocolAssigning the IP Address Using ARP Using Dhcp System Functions Network AdministrationAccessing the Network Administration Using the Network AdministrationSuperScript Color Laser Network Guide Protocol Functions Network AdministrationOther Functions Windows PEER-TO-PEER Windows SetupInstalling Peer-to-Peer Software IP vs. IPX Peer-to-Peer PrintingAdding the Peer-to-Peer Printer Windows Setup Removing Peer-to-Peer Software Setting LPR Printing on an NT NetworkSetting UP Windows NT Moving a Peer-to-Peer PrinterShared Printing in Windows 95/98 SuperScript Color Laser Network Guide Netware Setup Attaching the PrinterNetware 5.X Print Server Name field and click the Create button Netware Setup SuperScript Color Laser Network Guide Configuring the Network Printer Installing the Printer DriverDefining the Print Server Installing and Configuring Your Printer DriverStarting Pconsole Defining the Print QueueMacintosh Requirements Macintosh SetupSoftware Requirements Hardware RequirementsInstalling the PPD Setting UP the PrinterConfiguring the Printer Printing Renaming Your PrinterSetup Uninstalling the DriverMAC PEER-TO-PEER Configuring the IP Address on the Printer Setting Up Your Printing ModeSetting UP on a Unix System Installing the Printer in Your SystemAdding a SuperScript Color Laser Printer to SCO OpenServer NEC PrintAgent Pull Printing WEB Printing SetupPrinter Home Page Features PrintAgent Remote PrintingSuperScript Color Laser Home Print Agent Remote Printing SetupSystem Requirements Remote PrintingSelect Components Dialog Box Add RedipS Enabled Printer Dialog BoxRemote Printing From Your Desktop Printer’s WindowPrintAgent Status Window Menu Bar Getting Printer StatusHelp Button Admin ButtonPrintAgent Buttons Details ButtonMonitor a Printer PrintAgent Program Menus PrintAgent Program Menu CommandsFirst access the PrintAgent program from here Start StopCheck proxy settings here Add printers here Uninstall PrintAgent here Remove PrintersReset UninstallPull Printing from Your Desktop Pull PrintingSending a Pull Print Job Pull Printing Setup PullPrintAgent Status Monitor Changing Properties and Saving SettingsPrinter Properties View Status MonitorServer Status Print Job History Server StatusPull Printing User Settings Server System Recommendation Setting Up a Pull Printing ServerPrintAgent Core and Server Installation Server System RequirementsSuperScript Color Laser Network Guide WEB Printing Setup Pull Printing CD-ROM drive\NECdisk\ncss44rn About the Secondary File ServerURL Configuration Configuring Server URLsPlug Ins Starting the Pull Printing Server Troubleshooting Troubleshooting for NetWare Troubleshooting for NT ServerTroubleshooting for MacOS NIC/File Server/Printer ChecklistComputer to NIC Connection Checklist SuperScript Color Laser Network Guide Copying the Files WEB JetadminUsing WEB Jetadmin Locating the FilesResetting Web JetAdmin Discovery WEB Jetadmin SuperScript Color Laser Network Guide Cdrh Regulations Safety InformationLaser Safety Ozone EmissionDeclaration of Conformity FCC StatementFor United States Use Only For Canadian Use OnlyIndex 46, 51

703-A0368-001 specifications

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