Service messages, Solving paper feed problems

Solving 2000-sheet drawer problems

The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed

Check the following:

•The printer is properly attached to the 2000- sheet drawer.

•The printer is powered on.

•The power cord is plugged firmly into the back of the 2000-sheet drawer.

•The power cord is plugged into an outlet.

•The outlet has power.

The elevator tray lowers unexpectedly

Check to see if the printer is out of print media or has a jam.

More than one sheet of print media is fed, or a sheet is fed improperly

Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.

A jam occurs

Rubber feed rollers do not turn to advance print media

Check the following:

•The power cord is plugged firmly into the back of the 2000-sheet drawer.

•The power cord is plugged into an outlet.

•The outlet has power.

Consistent misfeeds or jams in the drawer

Try the following:

•Flex the paper.

•Turn the print media over.

Check the following:

•Drawer is properly installed.

•Print media is loaded correctly.

•Print media is not damaged.

•Print media meets specifications.

•Guides are positioned correctly for the print media size selected.

Service messages

A service message indicates printer failure that may require service.

Turn the printer off, wait about 10 seconds, and then turn the printer on.

If the error recurs, write down the error number, the problem, and a detailed description. Call for service.

Solving paper feed problems

Paper frequently jams

You are using paper that does not meet the printer specifications.

Use recommended paper and other specialty media.

See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications.

For information that can help prevent jams from occurring, see the Clearing Jams Guide.

You have loaded too much paper or too many envelopes.

Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder.

Guides in the selected tray are not set to the appropriate position for the size paper loaded.

Move the guides in the tray to the correct position.

The paper has absorbed moisture due to high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

The Paper Jam message remains after you remove the jammed paper.

Clear paper from the entire paper path.

The page that jammed does not reprint after you clear the jam.

Set Jam Recovery to Auto or On.

For more information, see the Menus and Messages Guide

Blank pages feed into the output bin

Load the correct type media for your print job, or change the Paper Type to match the type of media loaded.

For more information, see the Menus and Messages

Guide.

Original documents misfeed in the

ADF

•Adjust the guides toward the media until they lightly rest against the edge of the media.

•If the pick pad is worn, replace the pick pad.

Print quality troubleshooting

To help isolate print quality problems, print the “Print defects guide” and check for repeating defects. If

X642 specifications

The Lexmark X642 is a versatile monochrome laser multifunction printer designed for businesses that require efficient printing, scanning, copying, and faxing capabilities in a compact design. This model is particularly renowned for its reliability and high-performance output, making it a valuable asset for any office environment.

One of the standout features of the Lexmark X642 is its impressive print speed. It can produce up to 40 pages per minute (ppm), ensuring that large print jobs are completed swiftly. This is coupled with a first-page-out time as fast as 6.5 seconds, which significantly reduces waiting times. The printer supports a resolution of up to 1200 x 1200 dots per inch (dpi), resulting in sharp and clear text, along with detailed graphics.

The X642 is equipped with various connectivity options to meet the demands of modern workplaces. It includes USB, Ethernet, and an optional wireless interface, allowing users to connect multiple devices seamlessly. Additionally, it supports various operating systems, making it versatile for different IT environments.

Another excellent aspect of the Lexmark X642 is its scanning capabilities. It features a flatbed scanner and an automatic document feeder (ADF) that can handle up to 50 sheets. This allows users to scan multiple pages quickly, enhancing productivity. The scanning resolution is commendable, with an optical resolution of up to 600 x 600 dpi, making it suitable for detailed documents.

In terms of energy efficiency, the X642 incorporates energy-saving technologies, such as Energy Star certification, which helps reduce overall power consumption. This is beneficial not only for the environment but also for reducing operating costs.

Durability and longevity are essential characteristics of the X642. It is designed to handle high-volume tasks, with a monthly duty cycle capable of reaching 75,000 pages. This robustness makes it ideal for busy offices that demand a reliable printer that can withstand extensive use.

Lastly, the Lexmark X642 is equipped with advanced security features. It includes support for secure printing and document management, ensuring that sensitive information is protected throughout the printing process. Overall, the Lexmark X642 encapsulates a blend of speed, versatility, and security, making it a solid choice for organizations looking to enhance their productivity while maintaining high-quality output.