Lexmark 19Z0100 Solving copy problems, Unexpected page breaks occur, Copier does not respond

Page 265

Troubleshooting

265

MAKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

INCREASE THE PRINT TIMEOUT VALUE

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Timeouts appears.

6Touch Timeouts.

7Touch the left or right arrow next to Print Timeout until the desired value appears.

8Touch Submit.

9Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Image 265

Contents March Users GuideContents Printing Paper and specialty media guidelinesCopying Mailing 100Scanning to an FTP address FaxingScanning to a computer or flash drive 127 Understanding printer menusTroubleshooting Administrative supportMaintaining the printer Index 308 Power consumptionSafety information Safety informationPage Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printerOther countries and regions -See the printed Selecting a location for the printer460 mm 18.1 640 mm 25.2 200 mm 7.9 1724 mm 67.9 Basic model Printer configurationsBasic functions of the scanner Configured modelFinisher High capacity feederUsing the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documentsDescription Understanding the printer control panelUnderstanding the home screen Display item Description Other buttons that may appear on the home screenDisplay item Function Using the touch-screen buttonsButton Function Sample touch screenButton Other touch-screen buttonsCancel Jobs Continue Select Feature Description FeaturesAdjusting Power Saver Using recycled paper and other office papersMinimizing your printers environmental impact Saving paper and tonerUsing the printer control panel Using the Embedded Web ServerReducing printer noise Touch Settings Touch General Settings Touch Quiet Mode To select a Quiet Mode setting On the home screen, touchTouch the arrows to select a setting Touch Submit RecyclingReturning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAdditional printer setup Available internal optionsAccessing the system board to install internal options Installing a memory card Page Plastic pins Installing a flash memory or firmware cardMetal pins Push the card firmly into placeInstalling an internal print server or port interface card Installing a printer hard disk Page Gently insert the system board into the printer Reinstalling the system boardOrder of installation Installing hardware optionsInstalling optional trays Attaching cables Printing a menu settings Verifying printer setupTouch Menu Settings Printing a network setup Setting up the printer softwareInstalling printer software For Windows users Updating available options in the printer driverFor Macintosh users Installing the printer on a wireless network Windows Setting up wireless printingClick Suggested Click Wireless Network Attach Click Install Click AgreePrepare to configure the printer Installing the printer on a wireless network MacintoshEnter the printer information Access the AirPort optionsConfigure your computer to use the printer wirelessly Configure the printer for wireless accessClick + Click IP Mac OS X version Installing the printer on a wired networkClick + Click AppleTalkClick Install Printer and Software Mac OS X version 10.4 and earlier Mac OS X version 10.5 or laterMac OS X version Click Properties Click Configure PortClick OK, and then click Close For Macintosh users Setting up serial printing Windows XP Windows VistaWindows Configuring Universal paper settings Setting the Paper Size and Paper TypeLoading paper and specialty media Specify a unit of measurementLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Touch Exit Configuration MenuTouch Size Sensing Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizesPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Linking and unlinking trays Press Exit Config MenuLinking trays Unlinking traysChanging a Custom Type x name Assigning a custom paper type nameClick Paper Menu Click Custom Name Type a name for the paper type in a Custom Name x boxClick Custom Types Loading paper and specialty media Click SubmitPaper and specialty media guidelines Paper characteristicsPaper guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadStoring paper Supported paper sizes, types, and weightsSupported paper sizes Basic input traysTabloid LetterLegal ExecutiveOptional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Printing Click Properties, Preferences, Options, or SetupPrinting a document PrintingPrinting on specialty media Tips on using letterheadPlacing paper in the trays Orienting the paper for long‑ or short‑edge printingWithout finisher With finisher High capacity feederTips on using envelopes Tips on using transparenciesMultipurpose tray Simplex one-sided printing Duplex two-sided printingPage Holding jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs from Windows Job typePrinting Touch your user name Printing from a flash driveTouch Confidential Jobs Page Printing information pages Canceling a print jobTouch Delete Selected Jobs Canceling a print job from the computerWindows Vista Click Click Control Panel Click Hardware and Sound Click PrintersStandard bin Supported finishing featuresFinisher Bin Finisher Bin 2 finishing features Bin 3 finishing features Adjusting toner darknessClick Settings Click Print Settings Click Quality Menu Adjust the toner darkness setting Click SubmitCopying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Making transparenciesMaking copies using paper from a selected tray Customizing copy settingsCopying to letterhead Copying from one size to anotherExample 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesExample 2 Copying to a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Placing separator sheets between copies Collating copiesTouch Separator Sheets Select one of the followingCreating a custom job job build Copying multiple pages onto a single sheetBetween Pages Touch Done Touch Copy ItPlacing the date and time at the top of each Placing information on copiesTouch Custom Job Touch Header/FooterCanceling a copy job while the document is in the ADF Canceling a copy jobCanceling a copy job while the pages are being printed Remaining print job is canceled. The home screen appearsUnderstanding the copy screens and options Collate Sides DuplexOptions Improving copy quality Copying Click Settings Setting up the e-mail functionClick E-mail Settings Click Setup E-mail Server MailingCreating an e-mail shortcut using the Embedded Web Server Configuring the e‑mail settingsCreating an e-mail shortcut using the touch screen Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the touch screenSending an e-mail using the address book Mailing a documentAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Mailing 103Mailing color documents Canceling an e-mailUnderstanding e-mail options Original SizeOrientation ResolutionBinding Mail SubjectAdvanced Options Using the printer control panel for fax setup Initial fax setupFaxing Getting printer ready to faxClick Settings Click Fax Settings Click Analog Fax Setup Using the Embedded Web Server for fax setupEquipment and service options Fax connection setup Choosing a fax connectionConnecting to a DSL service Connecting to an analog telephone lineFaxing 109 Connecting to a distinctive ring service Connecting to a PBX or Isdn systemTouch Settings Touch Fax Settings Touch Analog Fax Settings Faxing 110Touch Distinctive Ring Settings Connecting to an adapter for your country or regionFaxing 111 Country/regionSetting the date and time Setting the outgoing fax name and numberSending a fax using the printer control panel Click Settings Click Security Click Set Date and TimeCreating shortcuts Sending a fax using the computerCreating a fax destination shortcut using the touch screen Using fax shortcuts Using shortcuts and the address bookUsing the address book Faxing 115Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled timeTouch Delayed Send Canceling an outgoing faxViewing a fax log Blocking junk faxesFaxing 118 Understanding fax optionsFaxing 119 Improving fax qualityHolding faxes Holding and forwarding faxesForwarding a fax Faxing 120Print Print and Forward Click Fax Settings Click Analog Fax SetupFax ‑mail ESFScanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address 122Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberCreating an FTP shortcut using the Embedded Web Server Click FTP Shortcut SetupUnderstanding FTP options Creating an FTP shortcut using the touch screenScanning to an FTP address 125 Scanning to an FTP address 126 Improving FTP qualityScanning to a computer Scanning to a computer or flash driveScanning to a computer or flash drive 127 Click Scan Profile Click Create Scan ProfileScanning to a flash drive Quick SetupUnderstanding scan profile options Format TypeCompression Default ContentColor Advanced Imaging Improving scan qualityScanning to a computer or flash drive 130 Understanding printer menus To access the menus, touch on the home screenMenus list Understanding printer menus 131Paper menu Default Source menuPaper Size/Type menu Understanding printer menus 132Tray x Type Understanding printer menus 133MP Feeder Size MP Feeder Type Understanding printer menus 134Manual Paper Size Understanding printer menus 135 Configure MP menuPaper Texture menu Substitute Size menuUnderstanding printer menus 136 Understanding printer menus 137 Understanding printer menus 138 Paper Loading menuCustom Names menu Custom Types menuUnderstanding printer menus 139 Menu item DefinitionCustom Scan Sizes menu Universal Setup menuCustom Bin Names menu Understanding printer menus 140Understanding printer menus 141 Bin Setup menuUnderstanding printer menus 142 Reports menuUnderstanding printer menus 143 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 144Understanding printer menus 145 Understanding printer menus 146 Standard USB menuUSB Buffer Network Card menu Network Reports menuUnderstanding printer menus 147 This menu is available from the Network/Ports menuUnderstanding printer menus 148 TCP/IP menuUnderstanding printer menus 149 IPv6 menuNetwork/Ports Network x Net x Setup Wireless Wireless menuAppleTalk menu Understanding printer menus 150Use the following menu to configure the Smtp server Smtp Setup menuNetWare menu LexLink menuUnderstanding printer menus 152 Miscellaneous menu Security menuConfidential Print menu Understanding printer menus 153Understanding printer menus 154 Disk Wiping menuSet Date and Time menu Security Audit Log menuUnderstanding printer menus 155 General Settings menu Settings menuUnderstanding printer menus 156 Understanding printer menus 157 Run Initial setupEco-Mode Paper SizesTimeouts AlarmsUnderstanding printer menus 158 Factory Defaults Print RecoveryUnderstanding printer menus 159 Understanding printer menus 160 Copy Settings menuUnderstanding printer menus 161 Header/Footer Understanding printer menus 162Understanding printer menus 163 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding printer menus 164 Understanding printer menus 165 General Fax SettingsUnderstanding printer menus 166 Fax Send SettingsUnderstanding printer menus 167 Understanding printer menus 168 Understanding printer menus 169 Fax Receive SettingsUnderstanding printer menus 170 Fax Log SettingsDistinctive Rings Speaker SettingsUnderstanding printer menus 171 Menu item Single RingFax Server Setup Fax Mode Fax Server Setup menuUnderstanding printer menus 172 Understanding printer menus 173 ‑mail Settings menuFormat Understanding printer menus 174Color Understanding printer menus 175Jpeg Quality Understanding printer menus 176‑mail images sent as ‑mail Bit DepthUse cc/bcc Understanding printer menus 177Understanding printer menus 178 FTP Settings menuUnderstanding printer menus 179 FTP bit Depth Understanding printer menus 180Base File Name Flash Drive menu Scan SettingsUnderstanding printer menus 181 Understanding printer menus 182 Photo Jpeg Quality Understanding printer menus 183Scan bit Depth Understanding printer menus 184 Print SettingsCopies Duplex Binding Understanding printer menus 185‑up pages/side ‑up BorderSetup menu Print SettingsUnderstanding printer menus 186 Menu item Printer LanguagePrint Area Understanding printer menus 187Download Target Job AccountingUnderstanding printer menus 188 Finishing menuMenu item Resource Save Print All Order‑up pages‑side Understanding printer menus 189Understanding printer menus 190 Quality menuUnderstanding printer menus 191 Utilities menuMenu item Scale to Fit Understanding printer menus 192PCL Emul menu PostScript menuUnderstanding printer menus 193 PCL Emulation Settings Symbol SetUnderstanding printer menus 194 Tray Renumber Understanding printer menus 195Understanding printer menus 196 Html menuFont Size ScaleImage menu Booklet Adjustments menuXPS menu Understanding printer menus 197Help menu Touch Booklet AdjustmentsUnderstanding printer menus 199 Maintaining the printer Cleaning the exterior of the printerMaintaining the printer 200 Adjusting scanner registration Cleaning the scanner glassMaintaining the printer 201 Touch Scanner TestConserving supplies Storing suppliesChecking the status of supplies Checking the status of supplies from a network computerOrdering supplies Ordering a maintenance kitOrdering toner cartridges Ordering a photoconductor kitReplacing supplies Ordering a cleaning kitOrdering staple cartridges Replacing the toner cartridgePage Replacing the photoconductor Maintaining the printer 207 Page Page Page Before moving the printer Moving the printerRemoving the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 215 Administrative support 216 Administrative supportChecking the virtual display Checking the device status Administrative support 217Click Device Status Administrative support 218 Restoring the factory default settingsSolving basic problems TroubleshootingSolving basic printer problems Embedded Web Server does not openUnderstanding printer messages Troubleshooting 220Change input src to Custom Type Name Change input src to Custom Type Name load orientationChange input src to Custom String load orientation Troubleshooting 221Change input src to size Change input src to size load orientationCheck input src guides Change input src to type size load orientationCheck input src orientation or guides Close doorDisk Full ‑ Scan Job Canceled Weblink server not set up. Contact system administratorFax Station Name not set up Fax Station Number not set upLoad src with Insert TrayLoad input src with Custom Type Name Load input src with Custom StringLoad input src with size Troubleshooting 225 Cancel the current jobLoad manual feeder with Load Manual Feeder with Custom Type NameLoad Manual Feeder with type size Load Manual Feeder with sizeLoad Staples G5, G11, G12 Memory full, cannot print faxesRemove paper from standard output bin Restore Held Jobs?Replace all originals if restarting job Remove the stack of paper from the standard exit binSome held jobs were not restored Scanner Jam Access Cover OpenReplace jammed originals if restarting job Scan Document Too LongYy Replace defective or missing cartridge Insufficient memory to support Resource Save featureCartridge part number unsupported by device Short paperPpds font error Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedSerial option x error Network x software errorStandard network software error Defective flash detectedSerial port x disabled Parallel port x disabledStandard parallel port disabled Standard USB port disabledConfiguration change, held jobs were not restored USB port x disabledToo many disks installed Too many flash options installedToo many trays attached Routine maintenance neededRemove defective disk Disk fullClearing jams Paper recommendations Understanding jam numbers and locationsJam numbers What to do Troubleshooting 237Open Door A, and then remove the jam Paper jams Troubleshooting 238Paper jam Troubleshooting 239203, 230-231 paper jams Troubleshooting 240Paper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 244Page 24x paper jam Troubleshooting 246Jam in Tray Clearing Area a Troubleshooting 247Clearing Area B Troubleshooting 248Open Door B Pull the jam up and toward you Close Door B Touch ContinueClearing Area C Troubleshooting 249Open Door C Pull the jam up and toward you Close Door C 280‑281 paper jams Troubleshooting 250Page Open Door F Remove the jam Close Door F Troubleshooting 252Troubleshooting 253 Staple error283, 289 staple jams Lift Door H Remove the jam Close Door HPage Page 28x paper jam Troubleshooting 256Page Paper jams Troubleshooting 258Paper jams Page Paper jam Error message about reading USB drive appears Solving printing problemsJobs do not print Job takes longer than expected to print Confidential and other held jobs do not printIncorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collateUnexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not closePoor copy quality Partial document or photo copies Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Troubleshooting 269 Solving fax problemsPartial document or photo scans Cannot scan from a computerCannot send or receive a fax Review this Digital Phone Service ChecklistCheck the Printer Connections Check the Telephone Wall JackCan send but not receive faxes Received fax has poor print quality Can receive but not send faxesSolving option problems Solving 2,000-sheet drawer problems Paper tray problemsMemory card Internal Solutions PortFlash memory card Hard disk with adapterUSB/parallel interface card Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedIsolating print quality problems Solving print quality problemsBlank pages Packing Material MAY be on the Toner CartridgeClipped images Troubleshooting 278Ghost images Check the GuidesCheck the Toner Darkness Setting Troubleshooting 279Gray background Incorrect marginsPaper curl Troubleshooting 280Print irregularities Paper has Absorbed Moisture DUE to High HumidityPrint is too dark Check the DARKNESS, BRIGHTNESS, and Contrast SettingsFuser MAY be Worn or Defective Toner Cartridge MAY be DefectiveWhen 88 Cartridge Low appears, order a new toner cartridge Troubleshooting 282Print is too light Toner is LOWRepeating defects Troubleshooting 283Skewed print Ensure That the Fill Pattern is CorrectCheck the Paper Type Streaked horizontal linesToner Cartridge MAY be Defective or LOW on Toner Toner is SmearedToner fog or background shading appears on Streaked vertical linesThere is Toner in the Paper Path Toner Cartridge is DefectiveToner rubs off Check the Paper Texture SettingToner specks Charge Rolls MAY be DefectiveContacting Customer Support Troubleshooting 287Transparency print quality is poor Check the TransparenciesEdition notice Product information288 March289 Trademarks290 Modular component noticeNoise emission levels Temperature information291 Meter average sound pressure, dBAProduct power consumption Power consumptionLaser notice Laser advisory labelOff mode Power SaverEuropean Community EC directives conformity Total energy usageAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRadio interference notice CCC EMC notice Bsmi notice295 296 South Africa telecommunications noticeUtilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraExposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 298Industry Canada Canada Taiwan NCC RF notice statement India emissions notice299 300 301 Statement of Limited WarrantyLimited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 302Limitation of liability Extent of limited warrantyAdditional rights 303304 Lexmark Software Limited Warranty and License Agreement305 306 307 Adobe Systems Incorporated NoticeIndex SymbolsNumerics Index 308Page FTP Page Page Page

Related manuals

Manual 106 pages 52.8 Kb

X862DTE, 19Z0201, 19Z0100 specifications

The Lexmark 19Z0100, 19Z0201, and X862DTE are advanced printer solutions designed to meet the diverse needs of businesses requiring high-quality printing, efficient operations, and robust security features. These devices are part of Lexmark's commitment to delivering high-performance printing technology for various environments.

The Lexmark 19Z0100 and 19Z0201 toner cartridges are specifically engineered for use with selected Lexmark printers, offering unmatched performance and reliability. These cartridges utilize a state-of-the-art formulation that ensures sharp, crisp text and vibrant graphics, making them ideal for both monochrome and color printing tasks. The innovative design of these cartridges includes built-in intelligence, enabling automatic adjustments to print quality based on the printing environment, ensuring consistent results with every print job.

One of the key characteristics of the Lexmark 19Z0100 and 19Z0201 toner is their high yield. These cartridges are designed to produce a significant number of pages, reducing the frequency of replacements and overall printing costs. This is particularly advantageous for businesses with high-volume printing needs, allowing uninterrupted workflows and maximizing productivity.

The Lexmark X862DTE is a multifunction device that enhances organizational efficiency. This printer features printing, scanning, copying, and faxing capabilities in a single unit, which is ideal for workplaces looking to save space while maintaining versatility. The X862DTE supports high-speed printing and is equipped with a robust file management system that facilitates easy scanning and sharing of documents.

In terms of technology, the X862DTE features Lexmark’s innovative cloud printing capabilities, allowing users to print documents directly from their mobile devices or cloud accounts. The printer also incorporates advanced security features, such as user authentication and encrypted printing, ensuring that sensitive information remains protected from unauthorized access.

Moreover, the X862DTE comes with a user-friendly touchscreen interface, simplifying navigation and access to its numerous functions. Its customizable workflow solutions enable businesses to tailor the device's capabilities to meet their specific needs.

In conclusion, the Lexmark 19Z0100, 19Z0201, and X862DTE represent a blend of performance, efficiency, and security. With high-yield toner options and multifunction capabilities, these products are a smart choice for any business looking to enhance its printing operations while keeping costs and resource usage in check.