Solving paper feed problems, Paper frequently jams

•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

•Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.

•Make sure the option is selected in the software application you are using.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option	Action
Drawers	• Make sure the connection between
	drawers and the printer is secure.
	• Make sure the print media is loaded
	correctly.

Duplex	Make sure the connection between the
unit	duplex unit and the printer is secure. If the
	duplex unit is listed on the menu settings
	page, but print media jams when it enters or
	exits the duplex unit, the printer and duplex
	unit may not be properly aligned.

Flash	Make sure flash memory is securely
memory	connected to the printer system board.

Hard	Make sure the hard disk is securely
disk with	connected to the printer system board.
adapter

Internal	• Make sure the internal print server (also
print	called an internal network adapter or INA)
server	is securely connected to the printer
	system board.
	• Make sure you are using the correct cable,
	that it is securely connected, and the
	network software is correctly set up.
	For more details, see the Software and
	Documentation CD that shipped with your
	printer.

High	See Solving high capacity feeder
capacity	problems.
feeder

Printer	Make sure printer memory is securely
memory	connected to the printer system board.

Option	Action
Serial/	• Make sure the Serial/parallel interface
Parallel	card is securely connected to the printer
interface	system board.
	• Make sure you are using the correct cable
	and that it is securely connected.

Solving high capacity feeder problems

The paper tray does not raise when the loading door is closed, or the paper tray does not lower when the door is opened and the paper tray button is pushed

Check the following:

•The printer is properly attached to the high capacity feeder.

•The printer is powered on.

•The power cord is plugged firmly into the back of the high capacity feeder.

•The power cord is plugged into an outlet.

•The outlet has power.

The paper tray lowers unexpectedly

Check to see if your printer is out of paper or has a jam.

More than one sheet of paper is fed or a sheet is fed improperly

Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.

A jam occurs

Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded.

Rubber feed rollers do not turn to advance paper.

Check the following:

•The power cord is plugged firmly into the back of the high capacity feeder.

•The power cord is plugged into an outlet.

•The outlet has power.

Consistent misfeeds or jams in the feeder

Try the following:

•Flex the paper.

•Turn the print media over.

Check the following:

•Feeder is properly installed.

•Paper is loaded correctly.

•Paper is not damaged.

•Paper meets specifications.

•Guides are positioned correctly for the paper size selected.

Service messages

A service message indicates printer failure that may require service.

Turn the printer off, wait about 10 seconds, and then turn the printer on.

If the error recurs, write down the error number, the problem, and a detailed description. Call 1-800- LEXMARK for service.