Lexmark S300 manual Troublesho oting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a working electrical outlet.

•Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the host computer, print server, or other network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Use the Service Center to locate and solve the problem (Windows only).

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Printer Home.

4From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Incorrect language appears on the display” on page 31

•“Printhead errors” on page 31

•“Software did not install” on page 33

Troubleshooting

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Contents Lexmark Impact S300 Series Quick Reference Guide AprilImportant safety information Contents Scanning Minimizing your printers environmental impact Abo ut yo ur prin terFinding information about the printer What are you looking for?Conserving paper Printer modelsConserving energy Conserving inkPrinter features Understanding the parts of the printerUse Using the printer control panel Color/Black Using memory cards and flash drives Using a memory card or flash drive with the printerSupported memory cards and file types Memory CardFile Type Installing the printhead without the CD Page Return Program Cartridge1 Orde rin g an d replac in g ink cartridgesOrdering ink cartridges Regular cartridge2Replacing ink cartridges Maintaining ink cartridges Aligning the printheadCleaning the printhead nozzles Using th e printe r so f t w are Installing the printer softwareMinimum system requirements Using the Windows printer software Using the World Wide WebSoftware installed during printer installation Abbyy Sprint OCR Using the Macintosh printer software Software resident in the Macintosh OSPrinting photos using the printer control panel Prin tingPrinting a document If the printer is using a USB connection Printing documents from a memory card or flash driveCanceling print jobs Making copies Cop yingTips for copying Copying photosCanceling copy jobs Scan ning Tips for scanningScanning to a local or network computer Scanning directly to e-mail using the printer software Scanning to a flash drive or memory cardCanceling scan jobs Setup troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Troublesho otingPrinthead errors Incorrect language appears on the displayRemove and Reinsert the Printhead Software did not install Print job does not print or is missing pagesPrinter is printing blank pages Printer is busy or does not respondCannot delete documents from the print queue Cannot print through USBNetwork Troubleshooting Printing a network setupEdition notice Trademarks