Fluke Network Router Undertakings by You, Supplier’s Undertakings, Intellectual Property Rights

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User’s Guide – version 1.6

NetWatch

foregoing, VAT, excise tax, tax on sales, property or use, import or other duties whether levied in respect of this Agreement, the Support Services or otherwise.

4.Undertakings by You

You undertake:

4.1To maintain accurate and up to date records of the number and location of all copies of the Product supplied to You under the terms of the License Agreement and in relation to the numbers of users of such.

4.2To co-operate with Fluke’s personnel in the diagnosis of any error or defect in the Product or Updates reported by You.

4.3To make available to Fluke, all reasonable information, facilities, services and access required by Fluke in order to perform the Support Services.

5.Supplier’s Undertakings

5.1Fluke shall use its reasonable commercial endeavours to ensure that the Support Services will be performed in such a way as to cause only minimal interruptions to your business processes (other than any pre- agreed unavoidable interruption which in Fluke’s sole discretion is required in order to perform the Support Services in a proper and efficient manner).

5.2Fluke shall use its reasonable commercial endeavours to ensure that the Support Services are performed with reasonable skill and care.

5.3The express terms of this Agreement are in lieu of all warranties, conditions, undertakings, terms of obligations implied by statute, common law, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.

5.4Without prejudice to the generality of clause 5.3 and for the avoidance of doubt, to the fullest extent permitted by law all terms implied by Sections 13, 14 and 15 of the Sale of Goods Act, 1893 are hereby excluded and all terms implied by the Sale of Goods and Supply of Service Act, 1980 including, without prejudice to the generality of the foregoing, Section 39, are hereby excluded and the parties agree that this is fair and reasonable.

6.Limitation of Liability and indemnity

6.1You shall indemnify Fluke in full and hold Fluke harmless in respect of any loss, damages, proceedings, suits, third party claims, judgements, awards, expenses and costs (including legal costs) incurred by or taken against Fluke as a result of the negligence, fault, error, omission, act or breach of You or of your employees, staff, contractors, agents or representatives or for any breach of this Agreement whatsoever by You.

6.2In no event will Fluke be liable to You for any special, incidental, indirect, punitive or consequential loss or damages, any loss of business, revenue or profits, loss of use, loss of data, loss of savings or anticipated savings, loss of investments, loss of goodwill, capital costs or loss of extra administrative cost, whether occasioned by the negligence, fault, error, omission, act or breach of the Fluke, its employees, contractors or sub-contractors whether or not foreseeable, arising out of or in connection with this Agreement, whether in an action based on contract, equity or tort including negligence or other legal theory.

6.3Notwithstanding any other provision of this Agreement, the aggregate liability of Fluke for or in respect of all breaches of its contractual obligations under this Agreement and for all representations, statements and tortious acts or omissions (including negligence but excluding negligence causing loss of life or personal injury) arising under or in connection with this Agreement shall in no event exceed the Support Charges paid by You pursuant to this Agreement prior to the date of the breach.

7.Intellectual Property Rights

7.1Ownership of all Intellectual Property Rights in the Product and any accompanying documentation is governed by the provisions of the License Agreement.

8.Termination

8.1You can terminate this Agreement at any time after the first anniversary of this Agreement by giving to Fluke not less than 90 days’ written notice.

8.2Either Party may terminate this Agreement by written notice to the other Party where:

8.2.1the other party has committed a material breach of the terms or conditions of this Agreement including the terms, conditions and provisions of the Schedule and where the breaching party has failed to remedy such breach within sixty (60) days after receiving written notice from the non-breaching party requiring it so to do; and

8.2.2the other party makes any arrangement or composition with its creditors or pass a resolution or where a Court shall make an order that the defaulting party shall be wound up (save and excepting only a member's winding up for the purposes of reconstruction or amalgamation to which the other party has been approved in writing prior to such) or where an examiner or a receiver or a liquidator is appointed over the other a Party’s business.

8.3On termination of this Support Agreement all rights and obligations of the parties under this Support Agreement shall automatically terminate except for any rights of action which may have accrued prior to

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Contents NetWatch Software License Agreement Other Restrictions Termination User’s Guide version NetWatch Definitions Support ServicesSupport Charges Intellectual Property Rights Undertakings by YouSupplier’s Undertakings Limitation of Liability and indemnityMiscellaneous Confidential Information and SecuritySupport Hours Exceptions to Support ServicesResponse Times Contents Reporting System Security Overview Key Product FeaturesInstalling NetWatch IntroductionArchitecture Overview Accessing the User InterfaceNetWatch Monitoring System Alerting System NetWatch DatabaseWeb Front-end Global System Settings NetWatch ConfigurationSpecifying Devices Setting up a DeviceSnmp Interface Test Select Service TypesPing TCP Port TestDiscovery AlarmsEditing Devices Editing ServicesEnabling Data Archiving Data ArchivingDisabling Data Archiving Managing Visual Backgrounds NetWatch VisualisationVisual Backgrounds Supplied with NetWatch Click Add Node Drawing the VisualTo add an action to a Node\Link Select Description Alignment Using a NetWatch VisualNode Colour Code System View Traffic between 2 NodesLink Colour Code System How NetWatch Alerting Works Alerting SystemWhat Can Trigger an Alert? Web Based Reports Receiving AlertsSyslog Email Recipient Setting up Alert ControllersSyslog Recipient Reporting System Syslog Messages Enabling Syslog Reception Configuring Devices to Send Syslogs to NetWatchSyslogs Syslogs and NetWatchUtilities Load Setting up a licenceManual Status Discovery Services, Discovery and PollingHow NetWatch services work Snmp Interface Test servicePage TCP Port Status service Response Time Graphing Ping Response Test serviceReceive Snmp Notifications service Configuring servicesLevels of Security SecurityEnabling Security Communities Appendix a SnmpMIBs OIDsWindows NT Windows snmptrap.exe serviceNotifications WindowsFurther Information Configuring Snmp on a Cisco RouterUser’s Guide version NetWatch Appendix B NetWatch And IIS Page Appendix C Integrating Netwatch and Netflow Tracker Discovery Methods Appendix D Auto DiscoveryIP Address Range Filters JspSmartUpload MySQL Jakarta Tomcat Appendix E Third Party Software
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