Philips 249C4Q user manual Troubleshooting & FAQs

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8.Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance OperationNotational Descriptions Weee Disposal of product and packing materialWaste Electrical and Electronic Equipment Package contents Setting up the monitorInstallation To retain the monitor, bend the base vertically upSetting up the monitor Basic and simple instruction on the control keys Operating the monitorOFF OSD Menu VGAImage Optimization What is it?Why do I need it? SmartImageSmartSharpness SmartKolorSmartContrast Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization Eco Power menu Options menu OptionAuto Pivot Context Menu has four entries SmartDesktop Guide SmartDesktopOther alternative path Vista Image Optimization SmartDesktop Partition Definitions Left side Vertical Horizontal Split TopRegions Right side Vertical Horizontal SplitLED Technical SpecificationsAMVA- LCD YES30,000hrs 0C to 40 CMtbf EnvironmentalResolution & Preset Modes Power Management VesaRegulatory Information Brand owner offers take-back optionsEN61000-3-22006 Limits for Harmonic Current Emission Lead-free ProductEpeat Electronic Product Environmental GS EK1-20002009 GS mark requirementFederal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC DeclarationRegulatory Infomation Achtung Beim Aufstellen VarningVaroitus China RoHS 中国电子信息产品污染控制标识要求中国 RoHS法规标示要求产品中有毒有害物质或 元素的名称及含量Pixels and Sub pixels Customer care and warrantPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsTotal bright dot defects of all types Black Dot DefectsProximity of Pixel Defects Dark subpixelCustomer Care & Warranty CPS IBAFujitsu Contact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting & FAQs TroubleshootingSmartControl Premium FAQs Image appears distorted.Text is fuzzy or blurredDo if the screen shows Cannot General FAQsRecommended resolution for this Display this video mode?Settings How do I adjust the resolution?Monitor adjustments via OSD? Warranty conditionsTroubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved