Philips 249C4Q user manual General FAQs, Do if the screen shows Cannot, Display this video mode?

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8.Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

 

8.3

General FAQs

 

Q1:

When I install my monitor what should

 

 

I do if the screen shows 'Cannot

 

 

display this video mode'?

Ans.:

Recommended resolution for this

 

 

monitor: 1920 x 1080 @ 60 Hz.

Unplug all cables, then connect your PC to the monitor that you used previously.

In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920 x 1080 pixels.

Open 'Advanced Properties' and set the Refresh Rate to 60 Hz, then click OK.

Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @ 60 Hz.

Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the (

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance OperationNotational Descriptions Waste Electrical and Electronic Equipment Disposal of product and packing materialWeee Setting up the monitor InstallationPackage contents To retain the monitor, bend the base vertically upSetting up the monitor OFF Operating the monitorBasic and simple instruction on the control keys OSD Menu VGAWhat is it? Why do I need it?Image Optimization SmartImageSmartKolor SmartContrastSmartSharpness Off No optimization by SmartImagePhilips SmartControl Premium First launch -WizardColor menu Image Optimization Eco Power menu Options menu OptionAuto Pivot Context Menu has four entries SmartDesktop Guide SmartDesktopOther alternative path Vista Image Optimization SmartDesktop Partition Definitions Horizontal Split Top RegionsLeft side Vertical Right side Vertical Horizontal SplitTechnical Specifications AMVA- LCDLED YES0C to 40 C Mtbf30,000hrs EnvironmentalResolution & Preset Modes Power Management VesaRegulatory Information Brand owner offers take-back optionsLead-free Product Epeat Electronic Product EnvironmentalEN61000-3-22006 Limits for Harmonic Current Emission GS EK1-20002009 GS mark requirementFederal Communications Commission FCC Notice U.S. Only Commission Federale de la Communication FCC DeclarationRegulatory Infomation Varoitus VarningAchtung Beim Aufstellen China RoHS 中国电子信息产品污染控制标识要求中国 RoHS法规标示要求产品中有毒有害物质或 元素的名称及含量Customer care and warrant Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsBlack Dot Defects Proximity of Pixel DefectsTotal bright dot defects of all types Dark subpixelCustomer Care & Warranty Fujitsu IBACPS Contact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting & FAQs TroubleshootingSmartControl Premium FAQs Image appears distorted.Text is fuzzy or blurredGeneral FAQs Recommended resolution for thisDo if the screen shows Cannot Display this video mode?How do I adjust the resolution? Monitor adjustments via OSD?Settings Warranty conditionsTroubleshooting & FAQs Koninklijke Philips Electronics N.V. All rights reserved