Philips 235PQ2 user manual SmartControl Premium FAQs

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8.Troubleshooting & FAQs

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be

re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

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Contents 235PQ2 Table of Contents Temperature 0-40C 32-95F Humidity 20-80% RH Safety precautions and maintenanceOperation Notational Descriptions Weee Installation Package contents StartConnecting to your PC Basic and simple instruction on the control keys 20˚ 90˚ Remove the 4 screw covers Except using key to scroll down, you can also Why do I need it?How does it work? Off No optimization by SmartImage What is it? SmartSharpnessPhilips SmartControl Premium First launch -WizardImage Optimization Image Optimization ECO Image Optimization OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Other alternative path Vista Drag and Drop WindowsWin No other alternative path available Title Bar Options Display Tune from the start menu or short cut on the desktopLeft Click Menu SmartDesktop Partition Definitions Right side Vertical Horizontal Split TopLeft side Vertical Right side Vertical Even SplitSetting Default settings Custom settingsYES IPS LCDLED USBMtbf UL/cUL,,ISO9241-307,TUV-GS,TUV-Ergo EnvironmentalRohs YES Epeat Cabinet Color Black/Silver Finish Texture640x480 Automatic PowerSaving Automatic power saving featureBrand owner offers take-back options Lead-free ProductImpact on the climate and our natural environment For more information, please visit2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Epeat Electronic ProductBenefits of Epeat Product also comply with the following standardsFederal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaCommission Federale de la Communication FCC DeclarationVaroitus Polish Center for Testing and Certification NoticePaikka/Ilmankierto Plassering/VentilasjonErgonomie Hinweis nur Deutschland Achtung Beim AufstellenTypes of Pixel Defects Philips Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Bright Dot DefectsDark subpixel Black Dot DefectsTotal bright dot defects of all types Adjacent dark subpixels0810 Belgium Care Contact Information for Western Europe regionAustria Siemens I&S 078 Denmark NovoFujitsu IBACPS Contact Information for Apmea region AL Shahd Computer L.L.CTroubleshooting No Picture Power LED not litPower on light is too strong and is disturbing Reconnect your USB peripheralsSmartControl Premium FAQs Run Windows Update and updated monitor and/or video driverTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? Q9 Can the Philips monitor be mounted on the wall? Q7 How should I clean the monitor surface?Q10 Can I connect my monitor to any PC, workstation or Mac? Troubleshooting & FAQs