Philips 220S2SB/27, 220S2plus Run Windows Update and updated monitor and/or video driver

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7.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.

To find out, please right click My Computer and click on Properties- >Hardware-> Device Manager.

If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site.

Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

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Contents 220S2 220S2plus Table of Contents Safety precautions and maintenance Temperature 0-40C 32-95F Humidity 20-80% RHOperation Notational Descriptions Weee Setting up the monitor Installation Package contents 220S2/220S2 plusBasic and simple instruction on the control keys Height adjustment 220S2 plus Resolution notificationOSD Menu Physical Function TiltRemove Base Stand and Base Remove the Base Stand 100mm Why do I need it? How does it work?Off No optimization by SmartImage What is it? First launch -Wizard First time after installation Philips SmartControl PremiumPage Page First color Calibration Screen Run at Startup is checked On by default OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Philips Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsTypes of Pixel Defects Model LCD panel type TFT-LCDBacklight CcflPower On mode Typical Typical Energy Consumption0C to 40 C MtbfEnvironmental Rohs YES EpeatGS,TÜV Ergo, UL/cUL Cabinet Color Black/Sliver, Black/Black Finish TextureAutomatic PowerSaving Automatic power saving feature Power Management DefinitionLead-free Product Epeat Electronic ProductBenefits of Epeat EN550241998+A12001+A22003Product also comply with the following standards Federal Communications Commission FCC Notice U.S. Only Reorient or relocate the receiving antennaTV technician for help Commission Federale de la Communication Polish Center for Testing and Certification Notice Paikka/IlmankiertoVaroitus Plassering/VentilasjonErgonomie Hinweis nur Deutschland Nur original-Ersatzteile verwendet werdenAchtung Beim Aufstellen Eastern Europe Latin AmericaNorth America PacificWhat is excluded? Page Dear Customer Just a click away Just a phone call awayEstonia Fujitsu Services OU BelarusBulgaria Czech RepublicRomania Turkey Serbia & MontenegroUkraine SlovakiaCompany Name PT. Gadingsari elektronika Prima Africa South AfricaPage WHO is COVERED? What is COVERED? What is EXCLUDED?Your warranty does not cover Where can I GET More INFORMATION?To GET Warranty Service in Canada Your International Guarantee Dear Customer Troubleshooting Screen saysAudio problem Reconnect your USB peripheralsRun Windows Update and updated monitor and/or video driver Page Q7 How should I clean the LCD surface? Color TemperatureThe six settings Q9 Can the Philips LCD Monitor be mounted on the wall?
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