Philips 226CL2, 226C2 user manual SmartControl Premium FAQs

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7.2 SmartControl Premium FAQs

7.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.

To find out, please right click My Computer and click on Properties- >Hardware-> Device Manager.

If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site.

Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

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Contents Troubleshooting & FAQs Customer care and warranty226C2 226CL2 Table of Contents Warnings The casing cover should be opened only by qualified service personnel ServiceDo not leave your monitor in a car/trunk under direct sun light 1.2 Notational DescriptionsWaste Electrical and Electronic Equipment WEEE 1.3 Disposal of product and packing materialRecycling Information for Customers Information Center in each country2. Setting up the monitor Front view product description Why do I need it? 3. Product informationPhysical Function Tilt1. Press to launch the SmartImage on screen display How to enable SmartImage ?with the button at the front bezel of your monitor Off No optimization by SmartImage3.2 SmartContrast What is it? 3.4 SmartSharpness What is it? First launch -Wizard The first time after installation of Color menu Refer to below table for sub-menu item base on your inputExample for Color Calibration 1. Show Me starts color calibration tutorial User can enter PIN between 4 and 9 digits numbers only A checked box enables the feature.The check box is a toggle Displays current preference settingsRun at Startup is checked On by default Enable transparency mode Windows Vista, XP. Default is 0% OpaqueOptionAuto Pivot Context Sensitive menu Task Tray Menu Disabled 3.6 Philips Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel Defects ACCEPTABLE LEVEL BRIGHT DOT DEFECTSBLACK DOT DEFECTS TOTAL DOT DEFECTS4 Technical Specifications Picture/DisplayPower 226C2 Temperature range operation This data is subject to change without noticeTemperature range Non-operation CB, TÜV/ ISO, SEMKO,GOST,CCC, BSMI, KUCAS, UL/CUL4.1 Resolution & Preset Modes Maximum Resolution For 226CL2/226C2 5 Regulatory Information Federal Communications Commission FCC Notice U.S. Only Réorienter ou déplacer lantenne de réception North Europe Nordic Countries Information Placering/Ventilation 环保使用期限 China RoHS6 Customer care and warranty What is excluded? Country F1rst Choice Contact InformationCode Telephone numberYour Guarantee in Central and Eastern Europe Consumer Information Centers Address 4/5 Dursley Road,Yenorra, NSW Alameda Raja Gabaglia, 188 - 10AndarAddress 28 Walls Rd Penrose Auckland Phone 0800 Fax Singapore installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty.This three-year service warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the service provider at your expense and returned to you within five working days, free of charge Page Philips Customer Care Center 877 835-1838 or If, unfortunately, something should go wrong with this product Philips guarantees free of charge labor and replacement parts irrespective of the country where it is repaired during a period of 12 months from date of purchase.This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the country of purchase and does not affect your statutory rights as a customer 7 Troubleshooting & FAQs Common ProblemsImaging Problems Image appears distorted.Text is fuzzy or blurred 7.2 SmartControl Premium FAQs Page 7.3 General FAQs Q7 How should I clean the LCD surface? Severeburn-in or after-image or Specifications are subject to change without notice 2010 Koninklijke Philips Electronics N.V. All rights reservedVersion M2226C E1F