Black Box 2-Port USB 3.0 Fiber Extender, ICS02A manual Contacting Black Box, Shipping and Packaging

Page 21

Chapter 4: Troubleshooting

Problem: All LEDs on both the Local and Remote Extenders are on, but the USB device does not operate correctly or is detected as an “Unknown Device” in the operating system.

Cause(s):

1.The USB device is malfunctioning.

2.The computer does not recognize the USB device.

3.The application software for the device is not operating.

4.The IC502A is malfunctioning.

Solution(s):

1.Disconnect the IC502A from the computer.

2.Connect the USB device directly to the USB port on the computer.

3.If the USB device does not operate properly, consult the user documentation for the device.

4.Update your system BIOS, chipset, or USB Host controller drivers from your System/Motherboard manufacturer’s website.

5.If the USB device operates properly when directly connected to the computer, connect another device (of a different type) to the IC502A. Connect the IC502A to the computer.

6.If the second USB device does not operate, the IC502A may be malfunctioning. Contact Black Box Technical Support at 724-746-5500 or info@ blackbox.com for assistance.

7.If the second USB device does operate properly, the first device may not be compatible with the IC502A.

4.2 Contacting Black Box

If you determine that your 2-Port USB 3.0 Fiber Extender is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem.

when the problem occurs.

the components involved in the problem.

any particular application that, when used, appears to create the problem or make it worse.

4.3 Shipping and Packaging

If you need to transport or ship your 2-Port USB 3.0 Fiber Extender:

Package it carefully. We recommend that you use the original container.

If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact

Black Box to get a Return Authorization (RA) number.

IC502A

Page 21

 

Image 21
Contents Port USB 3.0 Fiber Extender Trademarks Used in this Manual Trademarks Used in this Manual/FCC and IC RFI StatementNOM Statement Table of Contents Specifications SpecificationsOverview FeaturesOverview Introduction What’s IncludedLocal Extender Hardware DescriptionFront panel of the remote extender Remote ExtenderTypical Application Shows a typical installation of the extenderInstallation Requirements InstallationInstalling the IC502A System 3.3.1 Preparing Your Site Fiber Optic Link CablingControl panel screen Change advanced power settings screen USB selective suspend setting System Preferences icon Popup warning window Connecting a USB 3.0 Device Installing the Remote ExtenderInstalling the Local Extender Checking the Installation Compatibility Troubleshooting Troubleshooting Tips TroubleshootingTroubleshooting Shipping and Packaging Contacting Black BoxAppendix. Technical Glossary USB Connectors Appendix Technical GlossaryDuplex LC Crossover IC502A Black Box Tech Support FREE! Live /7