Black Box LBH110A, AE-P, LBH100A, AE-H, LBH110A, AE-H, LBH100A, AE-P When Calling for Assistance

BLACK BOX® Media Converter Switches Installation and User Guide

5.2 When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem;

d.Any particular application that, when used, appears to create the problem;

2.An accurate list of BLACK BOX product model(s)involved, with serial number(s). Include the date(s) that you purchased the products from BLACK BOX.

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