Black Box KV1116A, KV1108A manual Troubleshooting, Calling Black Box, Shipping and Packaging

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5. Troubleshooting

5.Troubleshooting

5.1 Calling Black Box

If you determine that your ServSwitch Panther is malfunctioning, do not attempt to alter or repair it. It is not user-serviceable. Contact Black Box Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The nature and duration of the problem;

•When the problem occurs;

•The components involved in the problem;

•Any particular application that, when used, appears to create the problem or make it worse; and

•The results of any testing you’ve already done.

5.2 Shipping and Packaging

If you need to transport or ship your ServSwitch Panther:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, include everything you received with it. Before you ship a unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

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Contents ServSwitch Panther Page Servswitch TM Family Trademarks Instrucciones DE Seguridad Normas Oficiales Mexicanas NOM Electrical Safety StatementServswitch Panther Japanese Compliance Statement European Union Declaration of ConformityContents Troubleshooting Compatibility FeaturesIntroduction Complete package ServSwitch Panther models InstallationServSwitch Panther system configuration Connecting the ServSwitch Panther system Pre-installation guidelinesSAMs Connecting a PS/2 SAMConnecting a USB SAM Connecting the KVM console Connecting the CAT5 cablesConnecting the power supply Resetting the SwitchRack mounting the ServSwitch Panther Avoiding general rack mounting problemsKVM Cascading ServSwitch PanthersOSD Operating the systemKeyboard hotkeys General settings OSD settings F2Navigating the OSD Selecting a computerSecurity Administrator Status a The Administrator canSupervisor Status S User Status UAutoskip Activating password protectionChanging the OSD hotkey 13 F7 Defaults Editing the Switch nameSerial port Changing the Keyboard languageKeyboard KB Ports settingsEditing the computer name Scan SCN Label LBL Time out T/O Time settingsAdding/changing a hotkey Hkey Users Users settings windowOSD Help window F1 Security settings windowScanning computers- F4 Tuning F5Moving the label F6 Shipping and Packaging TroubleshootingCalling Black Box Installing the software Connect the ServSwitch Panther SystemConnecting the Flash Upgrade cable Upgrading the firmwareUpgrading the firmware Starting and configuring the ServSwitch Panther UpdateButton or Box Function Verifying the version numbersVerifying the SAM version number Updating the firmwareOSD version number Open box Communication ErrorElectricity failure ResetTechnical specifications VGA Country WEB Site / E-MAIL Phone FAX Black Box Technical Support
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KV1116A, KV1108A specifications

The Black Box KV1108A and KV1116A are two versatile KVM (Keyboard, Video, Mouse) switches designed for professional settings where reliable management of multiple servers or computers is necessary. These devices are engineered to enhance workspace efficiency by providing seamless control over multiple systems from a single console.

One of the standout features of the KV1108A and KV1116A is their ability to support a wide range of video resolutions, allowing for high-quality output up to 1920x1200 at 60Hz. This ensures that users can experience clear and crisp visuals, which is vital for operations that require detailed monitoring and management. The KV switch's capability to support high-definition video makes it suitable for applications in data centers, control rooms, and other environments where clarity and reliability are paramount.

In terms of connectivity, both the KV1108A and KV1116A come equipped with multiple ports, enabling them to control up to 8 and 16 computers, respectively. They employ standard 19-inch rack-mountable designs, making integration into existing server racks straightforward. The devices utilize CAT5e/6 cabling to provide a simple yet effective means of connecting the KVM switch to multiple computers, thereby minimizing clutter and simplifying cable management.

Technologically, the KV1108A and KV1116A support both PS/2 and USB keyboard and mouse connections, ensuring compatibility with a wide range of devices. The switches incorporate advanced signal processing technology, which helps deliver reliable data transmission over long distances, reducing the risk of lag or disconnection. Users can also benefit from hot-plug capability, allowing the addition and removal of computers without needing to power down the switch.

Another critical aspect of the KV series is its user-friendly design. The integrated On-Screen Display (OSD) feature allows for easy navigation between connected devices, presenting information in a straightforward format. Users can also easily configure settings through keyboard shortcuts, which enhances operational efficiency.

Both the KV1108A and KV1116A prioritize security, boasting features like secure user access and various authentication methods that safeguard sensitive data and operations. Overall, these KVM switches merge functionality, high performance, and security, making them an excellent choice for IT professionals looking to streamline their workflows and enhance productivity.
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