Black Box ACU4222A, ACU4001A, ACU4201A manual Appendix D Calling Black BOX, Shipping and Packaging

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APPENDIX D: CALLING BLACK BOX

Appendix D: Calling Black Box

If you determine that your USB Micro Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Black Box Technical Support at 724- 746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•The firmware-revision level printed on the bottom of the Extender (very important, especially for keyboard and mouse problems); The USB Micro Extender’s firmware revision level:

Version Number Format: xxSyy/zz

xxis the hardware revision number

yyis the firmware revision number

zzis the auxiliary revision number.

•The nature and duration of the problem.

•When the problem occurs.

•The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor, type and make of CATx cable, etc.

•Any particular application that, when used, appears to create the problem or make it worse.

•The results of any testing you’ve already done.

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it.

Shipping and Packaging

If you need to transport or ship your USB Micro Extender:

•Package it carefully. We recommend that you use the original container.

•If you are shipping it for repair, please include the Remote Unit’s external power supply. If you are returning it, please include everything you received with it. Before you ship the Extender back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

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Contents USB Micro Extender Welcome to the ServSwitch Family Servswitch FamilyServswitch Brand USB Micro Extender Family Copyrights and TrademarksFCC/CDC Statements European Union Declaration of Conformity NOM Statement Servswitch Brand USB Micro Extender Family Safety Precautions and Installation Guidelines Safety Precautions and Installation GuidelinesContents Quick Setup Quick SetupIntroduction GlossaryOverview CPUFeatures Local Video OutputProduct Range Single Video Channel Kit StandardDual Video Channel Kit Standard Dual Video Channel Kit AudioCompatibility Interface CompatibilityExtender Compatibility How to Use This Guide Adjusting VideoConnection & Compatibility Interconnection CableInstallation Package ContentsInstallation Cable Pinning/PairingPin Color EIA-568B Signal Interconnection Cable RequirementsRemote Unit Installation Setting the Cable Length DIP SwitchesInterconnect Cable Length DIP Switch Position Connecting the Remote Unit RemoteUnit Audio DeviceRemote Unit front view Local Unit Installation Computer Local UnitLocal Unit rear view Local Unit front view Video Image is not sharp, or is badly smearedOnly need video extension not USB but I can’t get a picture Monitor sometimes goes blank for a second or twoTroubleshooting USBAudio SerialGeneral Questions Appendix a Example Applications Appendix a Example Applications ACU4001A Remote UnitDual-monitor consoles with serial and audio extension Home entertainment system Appendix B Rack Mount Options RMK19U-X3 Mounting KitOperation & Multi-Port Configuration Serial Interface Set Up and OperationAppendix C AUDIO/SERIAL Ports Serial Interface Handling Multiple Serial DevicesAudio Interface Set Up and Operation Audio Interface Using a MicrophoneAppendix D Calling Black BOX Shipping and PackagingMaximum Resolution Video Input ConnectorsVideo Output Connectors Local Unit ConnectorAppendix E Specifications Operating Temperature Storage TemperatureACU4001A ACU4201A

ACU4222A, ACU4001A, ACU4201A specifications

The Black Box ACU4201A, ACU4001A, and ACU4222A are advanced solutions designed to enhance audio-visual integration in various commercial and industrial settings. These units are part of the Black Box family that focuses on asserting control over media transmission through a comprehensive platform, ensuring optimal performance for any audio-visual infrastructure.

The Black Box ACU4201A stands out with its ability to support a wide range of audio and video interfaces. It can accommodate HDMI 2.0, DisplayPort, and VGA inputs, making it an incredibly versatile unit for different AV setups. Its robust capabilities include extending signals over long distances without compromising quality, thanks to its advanced signal processing technology. This unit enables seamless transition and control among multiple devices, making it an ideal choice for environments demanding quick switchovers, such as corporate meeting rooms or educational facilities.

On the other hand, the ACU4001A is a compact and efficient solution tailored for smaller applications. It offers significant flexibility while providing essential features like automatic switching and support for resolutions up to 4K. The ACU4001A not only ensures efficient management of AV signals but does so with a user-friendly interface that simplifies operation for users. Its built-in support for areas where connecting various types of media is crucial makes it a go-to choice for creative spaces or huddle rooms.

The ACU4222A serves a specific niche within the series, focusing on distributed audio-video solutions. It is equipped with multi-channel capabilities that allow simultaneous handling of various signals. The ACU4222A supports PoE (Power over Ethernet), which simplifies installation by reducing the need for additional power supplies. This model is perfect for large conference rooms or public venues where multiple input sources are connected to multiple displays.

All three units share common technologies, including advanced scaling, EDID management, and seamless video switching, ensuring compatibility with a vast array of devices. They feature user-friendly web-based management interfaces, allowing network administrators to monitor and control the systems remotely. With their robust design and performance, the ACU series by Black Box represents a step forward in achieving seamless audio-visual integration that can cater to an array of professional environments.
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