Black Box GEH-6510 manual Trouble-Shooting Chart, Error Messages

Trouble-Shooting Chart

The following table lists a variety of common problems, possible causes and recommended solutions.

Error Condition	Possible Cause	Solution
Many device time-out errors.	Protocol Timer Tick set	Increase the PTT from 30 to a higher value (multiples
	too low.	of 10 only, one step at a time; i.e., 40, 50, 60…).
	Communication Time-out	Check that the Communication Time-outvalue is set
	value set too low.	correctly (default is 2000 milliseconds.)
Client application times out while	Valid Data Time-out set	Increase Valid Data Time-outvalue. Should be around
setting up DDE link or receives	too low.	5000 milliseconds (5 sec) for most networks.
negative acknowledgment.
#NAME on Excel spreadsheet (client	Item name is incorrect.	Check for precise spelling and correct mnemonic.
application)		Make sure device is not deactivated.
#N/A on Excel spreadsheet (client	Data is currently	Server may be down, suspended, or stopped, or port
application)	unavailable.	may be suspended.
		Data request may not yet have been processed.
Printing I/O traffic – output is	Server is too involved with	Suspend Protocol, then print.
compressed and illegible.	processing traffic to print
	correctly.
Printing I/O traffic –whole I/O traffic	Server printing limitations	Suspend Protocol, then save I/O traffic to a file and
buffer does not print.	were exceeded.	print the file from the Windows Notepad accessory or a
		word processor.

Error Messages

This section provides descriptions of the error messages which may be generated by the PMCS DDE Server. These messages are logged in the WWLogger.

An additional list of error messages specific to the Ethernet-based host is presented after the main list.

Activation of <item name> item failed, item not found in register’s item list.

Activation of item failed when client requested a link to this item. Please contact Customer Service. This error message does not appear in normal circumstances — it appears only if the item list is corrupt or if the toolkit gives an out-of-sequence ProtActivateItem() call.

Could not find register group with name CPML3710WFCReg, so DDE execute failed.

This is a device-type configuration problem. Please check that you have the correct GE32MODB.CFG file.

Could not find register group with name CPML3720WFCReg, so DDE execute failed.

This is a device-type configuration problem. Please check that you have the correct GE32MODB.CFG file.

DDE Server User’s Guide Chapter Five - Troubleshooting • 59