Samsung XM2go manual Customer Support, Troubleshooting

Page 80

Customer Support

Troubleshooting

If your Helix does not work the way you expect, first consult this troubleshooting guide. To reset your Helix, remove the battery then re-insert it.

If you see this on the display:

You should:

No Signal

Something is blocking the XM signal. Move your Helix away

 

from the obstructed area (e.g., an underground garage).

Antenna

Plug the antenna into the home or vehicle cradle.

 

Make sure the antenna wire is not bent or broken.

 

 

Off Air

The channel you’ve selected is not currently broadcasting.

 

Tune to another channel.

 

 

Loading

Your Helix is acquiring audio or program information from the XM

 

signal. This message should disappear in a few seconds in good signal

 

conditions.

 

 

Updating

XM is updating your Helix with the latest encryption code. Simply wait

 

a few seconds until the update is done. – OR – You may be attempting

 

to tune to a channel that is blocked or that you cannot receive with

 

your subscription package. To receive that channel, contact XM Satellite

 

Radio at 1-800-967-2346.

--- (no artist or title)

No program information, such as artist name or song title, exists.

 

 

Channel

You are attempting to tune to a channel that is not available.

 

 

All Recording Features Not Available

Activate your XM subscription to enable you to store XM

 

programming on your Helix.

This Channel Not Available for Recording

Some programming cannot be recorded due to restrictions placed by

 

the content owners.

This Program Not Available for Recording

Some programming cannot be recorded due to restrictions placed by

 

the content owners.

Connect to XM Antenna Within ## Days

You must receive a live XM signal for at least 8 hours a month. This

to Avoid Interruption in Listening to

authenticates your XM subscription and ensures that you can

XM Recordings

continue to enjoy your recorded XM content and live XM programming.

Please connect to XM Antenna to

Select “Live XM” and make sure you get a strong signal.

Confirm Valid Subscription

 

Activation required for playback

Activate your XM subscription.

 

 

80Customer Support

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Contents User guide Quick Start Contents Features IntroductionHelix, Undocked Helix + Cradle + AntennaHelix + Cradle + Antenna + PC Safety Instructions Helix Digital Audio PlayerEarbuds and Headphones Environmental InformationBattery Charger Safety What’s in the Box Also included Charging the Battery Insert battery into player . Open battery compartmentHelix Controls DisplayIntroduction Using This Guide Additional symbols Helix DisplayPower button RemoteSubscribing to XM ENG Setup At HomeWhile Traveling Using Your Helix Alone Using Your Helix Alone Using Your Helix Alone Using Your Helix Alone Live XM Selecting Channels Select Favorites Add Channel Favorite ChannelsCategories TuneSelect Using Your Helix Alone Select XM Settings Preferences Info Extras Sports Info ExtrasUsing Your Helix Alone Recording XM Recording a Single SongRecording a Channel Scheduling a Recording Session Using Your Helix Alone Listening to Recorded XM Content My Music Organizing Your Music Finding Your MusicShows the artist’s songs in the order they were recorded Select XM Organize Artists artist name Lock Artist Locking and Unlocking XM ContentSelect XM Edit Song Lock Song Playlists Adding Songs Select XM Edit Song Add to PlaylistPlaylists Removing Entries Select XM Remove Songs YesPlaylists Playing Select XM Playlists playlist name SelectPlaylists Other Options Select XM Bookmark Bookmark Only Bookmarking SongsSelect XM Edit Song Bookmark Song Deleting Songs Select XM Edit Song Delete YesSelect XM Organize Songs Select XM Delete YesUsing Helix with a PC System RequirementsClick here to begin the installation Using Helix with a PC Registering with XM+Napster XM+Napster XM+Napster LightUsing Helix with a PC For XM+Napster Light, simply click here What Can You Do with XM+Napster? ExploringPurchasing Music Organizing Your Music Recording Sessions Playlists Transferring Between PC and Helix Disconnecting Your Helix from the PC Listening to XM Radio Online Xmro Using Your CDs or MP3/WMA Files Ripping Your CDsImporting Tracks into XM+Napster Click File/Import Tracks to My Library …Burning CDs Using XM+Napster Updating Helix FirmwareUsing the Update Tool Using the WebSettings FM ModulatorFM Frequency FM ModeSelect XM Settings FM Modulator FM Frequency Select XM Settings FM Modulator FM Level FM LevelSelect XM Settings Setup Antenna Aiming Aiming the AntennaSelect XM Settings Preferences Set Tone Select XM Settings Setup Line Out LevelAudio ToneBacklight Timer Select XM Settings Preferences Change Display BrightnessDisplay Brightness and ContrastStock Ticker Info ExtrasChannel Access Direct TuneChannel Skip/Add Clock and Sleep Timer Sleep TimerSelect XM Settings Setup Set Time Sleep Timer TimeVehicle Mode Select XM Settings Setup Set Time Vehicle ModeSelect XM Settings Setup Memory Partition Memory PartitionRestoring Factory Defaults Select XM Settings Setup Factory DefaultsENG Troubleshooting Customer SupportCustomer Support Helix from charging or communicating properly with your PC Specifications Helix PlayerRemote Patent Information FCC Statement Customer Support Warranty Warranty Conditions Customer Support Customer Support YX-M1 Page Page Page Page Page Page

XM2go specifications

Samsung XM2go is the latest innovation in portable technology, designed to meet the demands of today's fast-paced lifestyle. This device stands out with its sleek design, exceptional performance, and a host of features tailored for on-the-go usage, making it an ideal companion for both business professionals and casual users alike.

One of the defining characteristics of the Samsung XM2go is its lightweight and compact form factor. Weighing just under 500 grams, it fits effortlessly in a backpack or briefcase, allowing users to carry it without any added burden. The design is not only portable but also aesthetically pleasing, featuring a modern finish that resonates with Samsung's commitment to style and functionality.

At the heart of the XM2go lies a powerful processor that ensures smooth performance whether you're multitasking or running heavy applications. The device is equipped with a high-resolution display, offering vibrant colors and sharp details, ideal for viewing content whether you’re streaming videos, browsing photos, or working on detailed graphics. The display is complemented by an anti-glare coating, providing comfortable viewing even under direct sunlight.

Connectivity is another area where the Samsung XM2go excels. It features a range of ports including USB-C and HDMI, enabling easy connections to external devices such as monitors, projectors, and peripherals. Additionally, the device supports the latest Bluetooth and Wi-Fi standards, ensuring you stay connected no matter where you are.

Battery life is crucial for any portable device, and the XM2go does not disappoint. With up to 12 hours of on-the-go usage, it allows users to work and play without the constant worry of finding a charging outlet. The fast-charging capability means that even short breaks can result in significant power boosts, maximizing productivity.

Samsung has also integrated advanced security features into the XM2go, including biometric authentication options such as fingerprint scanning and facial recognition. This ensures that your information stays secure, making it an excellent choice for business users who prioritize data protection.

Furthermore, the Samsung XM2go boasts high-quality audio output, with enhanced speakers that provide clear sound for video conferencing or entertainment purposes. The device supports various audio formats, making it versatile for all types of media consumption.

In conclusion, the Samsung XM2go combines portability, power, and versatility, making it an outstanding choice for individuals who need reliable technology while on the move. With its cutting-edge features and user-friendly design, it sets a new standard for portable devices in the competitive market.
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