Samsung XM2go manual Customer Support

Page 81

	Customer Support
Troubleshooting

If this happens:	You should:
There is no power or your Helix shuts	Your Helix battery may be low. Charge the battery by docking your
off quickly.	Helix in the cradle and plugging in the AC adapter.
Helix shuts off unexpectedly.	Check whether you set the sleep timer, and set it to “Off” if desired.
	Check whether “Vehicle Mode/Delayed Power Off” is set, and set it to
	“Off” if desired. Helix remembers the “Vehicle Mode” setting even
	when you turn the device off.
You do not receive all the XM channels you	Check that you have not skipped any channels (page 74). If you still do
have subscribed to.	not receive all channels, your Helix may not be activated. Contact XM
	Satellite Radio.

No audio.	Check all connections between your Helix and your stereo system.
No song title or artist name is displayed.	Nothing is wrong with your Helix. That information may be in the
	process of being updated. Some channels, such as news and sports,
	may not have such information.

No audio when listening to Helix through	Check that your Helix and your radio are tuned to the same FM
an FM radio.	frequency.
Audio fades or has static when listening	You might be hearing interference from another FM station. Set your
through an FM radio.	Helix and your radio to a different FM frequency.

Audio sounds too soft or is distorted when	Raise or lower the FM audio level until the sound quality improves.
listening to an FM radio.

XM Instant Traffic and Weather channels	Nothing is wrong with your Helix. These channels use a different
sound different from other channels.	audio technology than the other XM channels.

Controls do not respond.	Check whether the power switch is in the “hold” position.
	If so, slide it to the center position to unlock the controls.

The controls still refuse to respond, the display	Reset your Helix by removing and re-inserting the battery.
does not change, or the backlight does not
turn on or off.

Battery level meter does not match the	Fully charge the battery, then use your Helix until the battery is
expected charge or playback time.	exhausted. This calibrates the battery level meter.

ENG

Customer Support 81

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Contents User guide Quick Start Contents Introduction FeaturesHelix + Cradle + Antenna Helix, UndockedHelix + Cradle + Antenna + PC Helix Digital Audio Player Safety InstructionsEnvironmental Information Earbuds and HeadphonesBattery Charger Safety What’s in the Box Also included Insert battery into player . Open battery compartment Charging the BatteryDisplay Helix ControlsIntroduction Using This Guide Helix Display Additional symbolsRemote Power buttonSubscribing to XM ENG At Home SetupWhile Traveling Using Your Helix Alone Using Your Helix Alone Using Your Helix Alone Using Your Helix Alone Live XM Selecting Channels Favorite Channels CategoriesSelect Favorites Add Channel TuneSelect Using Your Helix Alone Info Extras Select XM Settings Preferences Info Extras SportsUsing Your Helix Alone Recording a Single Song Recording XMRecording a Channel Scheduling a Recording Session Using Your Helix Alone Listening to Recorded XM Content My Music Finding Your Music Organizing Your MusicShows the artist’s songs in the order they were recorded Locking and Unlocking XM Content Select XM Edit Song Lock SongSelect XM Organize Artists artist name Lock Artist Select XM Edit Song Add to Playlist Playlists Adding SongsSelect XM Remove Songs Yes Playlists Removing EntriesSelect XM Playlists playlist name Select Playlists PlayingPlaylists Other Options Bookmarking Songs Select XM Edit Song Bookmark SongSelect XM Bookmark Bookmark Only Select XM Edit Song Delete Yes Deleting SongsSelect XM Delete Yes Select XM Organize SongsSystem Requirements Using Helix with a PCClick here to begin the installation Using Helix with a PC XM+Napster XM+Napster Light Registering with XM+NapsterUsing Helix with a PC For XM+Napster Light, simply click here Exploring What Can You Do with XM+Napster?Purchasing Music Organizing Your Music Recording Sessions Playlists Transferring Between PC and Helix Disconnecting Your Helix from the PC Listening to XM Radio Online Xmro Ripping Your CDs Using Your CDs or MP3/WMA FilesImporting Tracks into XM+Napster Click File/Import Tracks to My Library …Burning CDs Updating Helix Firmware Using XM+NapsterUsing the Web Using the Update ToolFM Modulator SettingsFM Mode Select XM Settings FM Modulator FM FrequencyFM Frequency FM Level Select XM Settings FM Modulator FM LevelAiming the Antenna Select XM Settings Setup Antenna AimingSelect XM Settings Setup Line Out Level Select XM Settings Preferences Set ToneAudio ToneSelect XM Settings Preferences Change Display Brightness Backlight TimerDisplay Brightness and ContrastInfo Extras Stock TickerDirect Tune Channel AccessChannel Skip/Add Sleep Timer Clock and Sleep TimerSelect XM Settings Setup Set Time Sleep Timer TimeSelect XM Settings Setup Set Time Vehicle Mode Vehicle ModeMemory Partition Select XM Settings Setup Memory Partition Select XM Settings Setup Factory Defaults Restoring Factory DefaultsENG Customer Support TroubleshootingCustomer Support Helix from charging or communicating properly with your PC Helix Player SpecificationsRemote Patent Information FCC Statement Customer Support Warranty Warranty Conditions Customer Support Customer Support YX-M1 Page Page Page Page Page Page