Troubleshooting Xerox Client Software installation
•Verify that the cconf file (/usr/xerox/nps/client/cconf) contains the default printer controller name that most recently performed the client installation. Try submitting requests to another printer controller by using the server override switch in the print command.
•If you are unable to install the software, make sure the client hard disk meets the minimum requirements. Otherwise, you may run out of disk space during the installation, and you may get misleading error messages.
The following table provides a reference to error messages that may display during installation of Xerox Client Software.
Table 2-1. Xerox Client Software installation error messages
Error message | Description |
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Installation not complete. Problems may have | Appears if any of the client files are missing at |
occurred during the transfer of files. Please verify | the end of installation. |
that all files have been transferred and contact your |
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system administrator for assistance. |
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Usage: <Printer__Controller__Name> or | Appears when the Printer Controller Name is |
Usage: instsun4 <Printer__Controller__Name> or | not used as the argument to the installation |
Usage: instsun3 <Printer__Controller__Name> or | commands. The <Printer__Controller__Name> |
Usage: instult <Printer__Controller__Name> | is the name of the Printer Controller that the |
| installation commands use to install the Client |
| Software. |
|
|
The attempt to communicate to the | UNIX clients only. Indicates that the installation |
<Print__Controller__Name> has failed. Make sure | script’s attempt to communicate with the Printer |
the name <Print__Controller__Name> is correct. | Controller has failed. |
Make sure your /etc/hosts file contains correct |
|
information. Make sure the machine is operational |
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and is in the network mode. |
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Problems may have occurred in ftp to the Print | UNIX clients only. Indicates problems occurred |
Server. Verify disk space. If the problem still exists, | while using ftp to the Printer Controller to |
contact your system administrator for assistance. | retrieve client files. |
|
|
Problems may have occurred in setting permissions | UNIX clients only. Indicates that the installation |
for the executables. You have to be at the super user | script’s attempt to set permissions for the |
level to install. Please contact your system | executables in |
administrator for assistance. | /usr/xerox/client/nps/bin has failed. |
|
|
Problems may have occurred in making the | UNIX clients only. Indicates that the attempt to |
commands available. Please contact your system | copy the executables in /usr/xerox/client/nps/bin |
administrator. | to |
| /usr/bin has failed. |
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|
Unable to set permission for dir <path>. You have to | UNIX clients only. Indicates that the attempt to |
be at the super user level to install. Contact your | set permission for the client directory structure |
system administrator for assistance. | has failed. Make sure that you are executing the |
| installation script at the super user level. |
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Troubleshooting Guide |