Xerox 4090 IPS manual Xerox Client Software installation error messages, Error message Description

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Troubleshooting Xerox Client Software installation

Verify that the cconf file (/usr/xerox/nps/client/cconf) contains the default printer controller name that most recently performed the client installation. Try submitting requests to another printer controller by using the server override switch in the print command.

If you are unable to install the software, make sure the client hard disk meets the minimum requirements. Otherwise, you may run out of disk space during the installation, and you may get misleading error messages.

The following table provides a reference to error messages that may display during installation of Xerox Client Software.

Table 2-1. Xerox Client Software installation error messages

Error message

Description

 

 

 

 

Installation not complete. Problems may have

Appears if any of the client files are missing at

occurred during the transfer of files. Please verify

the end of installation.

that all files have been transferred and contact your

 

system administrator for assistance.

 

 

 

Usage: <Printer__Controller__Name> or

Appears when the Printer Controller Name is

Usage: instsun4 <Printer__Controller__Name> or

not used as the argument to the installation

Usage: instsun3 <Printer__Controller__Name> or

commands. The <Printer__Controller__Name>

Usage: instult <Printer__Controller__Name>

is the name of the Printer Controller that the

 

installation commands use to install the Client

 

Software.

 

 

The attempt to communicate to the

UNIX clients only. Indicates that the installation

<Print__Controller__Name> has failed. Make sure

script’s attempt to communicate with the Printer

the name <Print__Controller__Name> is correct.

Controller has failed.

Make sure your /etc/hosts file contains correct

 

information. Make sure the machine is operational

 

and is in the network mode.

 

 

 

Problems may have occurred in ftp to the Print

UNIX clients only. Indicates problems occurred

Server. Verify disk space. If the problem still exists,

while using ftp to the Printer Controller to

contact your system administrator for assistance.

retrieve client files.

 

 

Problems may have occurred in setting permissions

UNIX clients only. Indicates that the installation

for the executables. You have to be at the super user

script’s attempt to set permissions for the

level to install. Please contact your system

executables in

administrator for assistance.

/usr/xerox/client/nps/bin has failed.

 

 

Problems may have occurred in making the

UNIX clients only. Indicates that the attempt to

commands available. Please contact your system

copy the executables in /usr/xerox/client/nps/bin

administrator.

to

 

/usr/bin has failed.

 

 

Unable to set permission for dir <path>. You have to

UNIX clients only. Indicates that the attempt to

be at the super user level to install. Contact your

set permission for the client directory structure

system administrator for assistance.

has failed. Make sure that you are executing the

 

installation script at the super user level.

 

 

2-2

Troubleshooting Guide

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Contents Xerox DocuPrint 4050/4090 NPS/IPS 721P90231 Version 8.0 OctoberPage Table of contents Resolving printer problems Resolving system problems Optimizing print qualitySafety Laser safetyOperation safety U. S Ozone information U. S. onlyOperation safety Europe Ventilation Operator accessible areasElectrical supply CE mark Europe only MaintenanceBefore cleaning your product Radio and telecommunications equipment directive Europe only For further information Safety Xii Troubleshooting Guide About this guide ContentsIntroduction Conventions Related publications Introduction Calling for service Information to have on hand when calling for serviceEnabling and disabling the modem for remote service Troubleshooting Xerox Client Software installation Xerox Client Software installation error messages Error message DescriptionTroubleshooting a Novell implementation Pserver problems Problem Probable Cause ResolutionTroubleshooting a Novell implementation PASSWORDS=ON at the serverRprinter problems Problem Probable Cause Resolution Page Clearing a feeder tray fault Clearing paper misfeeds and jamsPage Page Frequent misfeeds Page Clearing paper jams Areas along the simplex paper pathMessage and graphic displays on printer console Job recovery Checking job integrity following a paper jam Message labels inside the printerPrinter jam clearance areas Remove and discard any paper you find in the areas indicated Clearing paper jams from areas 2 and 2A Page Page Clearing paper jams from area Page Follow these steps to clear jams from area Clearing paper misfeeds and jams Clearing paper jams from area Page Clearing paper jams from areas 6 and 6A Clearing paper jams from area Page Page Clearing paper jams from area Page Clearing stitcher/stacker paper jams areas a and B Adjusting dual stacker tray scuffer arms Adjusting scuffer arm weights Proprietary PostScript extensions Product features that affect PostScript print qualityOptimizing print quality Device-dependent operators Gray shading-setscreen and setcolorscreenGray shading-settransfer and transfer function Settransfer, or SetcolortransferScan conversion-fill, eofill, and stroke Smooth curves-setflatInvisible strokes-0 setlinewidth Resolving printer problems Symptom Probable cause ActionResolving printer problems Resolving system problems Enter Start Queueing or Printing Enter Show Scheduling Policy toSet Scheduling Policy to Enter Print Sample Document to see ifEnter Show Document Attributes to Enter Show Document AttributesDocument Attributes to specify desired Enter List Virtual Printer or Show Ipds Enter Start Virtual Printer vpnameEnter Start Queueing Enter Start Printing or Start IpdsIndex INDEX-1INDEX-2 INDEX-3 INDEX-4
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4090 IPS specifications

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