Xerox 4090 IPS manual Resolving system problems

Page 59

7.Resolving system problems

This chapter describes various system problems and suggests corrective actions.

NOTE: The syntax for the actions listed is for CLI users. If using the GUI, refer to the online help for equivalent procedures.

Symptom

Probable cause

Action

 

 

 

 

Blank display: pressing a

Monitor is powered off;

1.

Make sure that the monitor is powered

key fails to restore image.

brightness and contrast

 

on.

NOTE: If you have a

controls are misadjusted;

2.

Make sure that the brightness and

or there’s a more serious

SunBlade 1000, the

 

contrast controls (if available) are turned

problem.

 

monitor takes one minute

 

far enough to the left to brighten the

 

 

to display following restart.

 

 

screen.

Do not restart the system

 

3. If the monitor is powered on and controls

while waiting for the

 

 

 

are turned to the left, call the service

monitor to display.

 

 

 

 

representative.

 

 

 

 

 

 

The first job to print after a

This is normal operation.

No action is needed. Subsequent jobs should

reboot or a diagnostics

 

print without a delay.

session takes 30 to 60

 

 

 

seconds longer than usual.

 

 

 

 

 

 

User says a job is not

The jobs is ineligible due to

• Enter List Documents Ineligible.

printing.

unavailable resource.

• Load the appropriate resource.

 

 

 

 

 

 

 

Queueing is stopped.

Enter Show Status.

 

 

• Enter the Start Queueing command.

 

 

 

 

The virtual printer is

• Enter List Virtual Printers.

 

stopped.

• Enter Start Virtual Printer

 

 

 

 

 

<printer_name>.

 

 

 

 

The jobs are held.

• Enter List Documents Held.

 

 

• Release the job if appropriate.

 

 

 

 

The job never arrived.

• Enter List Documents All.

 

 

• Ask the user to resend. If the job still does

 

 

 

not arrive, consult with the network or

 

 

 

workstation administrator.

 

 

 

 

Troubleshooting Guide

7-1

Image 59
Contents 721P90231 Version 8.0 October Xerox DocuPrint 4050/4090 NPS/IPSPage Table of contents Optimizing print quality Resolving printer problems Resolving system problemsLaser safety SafetyOzone information U. S. only Operation safety U. SOperation safety Europe Ventilation Operator accessible areasElectrical supply CE mark Europe only MaintenanceBefore cleaning your product Radio and telecommunications equipment directive Europe only For further information Safety Xii Troubleshooting Guide About this guide ContentsIntroduction Conventions Related publications Introduction Information to have on hand when calling for service Calling for serviceEnabling and disabling the modem for remote service Troubleshooting Xerox Client Software installation Error message Description Xerox Client Software installation error messagesPserver problems Problem Probable Cause Resolution Troubleshooting a Novell implementationPASSWORDS=ON at the server Troubleshooting a Novell implementationRprinter problems Problem Probable Cause Resolution Page Clearing paper misfeeds and jams Clearing a feeder tray faultPage Page Frequent misfeeds Page Areas along the simplex paper path Clearing paper jamsMessage and graphic displays on printer console Message labels inside the printer Job recovery Checking job integrity following a paper jamPrinter jam clearance areas Remove and discard any paper you find in the areas indicated Clearing paper jams from areas 2 and 2A Page Page Clearing paper jams from area Page Follow these steps to clear jams from area Clearing paper misfeeds and jams Clearing paper jams from area Page Clearing paper jams from areas 6 and 6A Clearing paper jams from area Page Page Clearing paper jams from area Page Clearing stitcher/stacker paper jams areas a and B Adjusting dual stacker tray scuffer arms Adjusting scuffer arm weights Proprietary PostScript extensions Product features that affect PostScript print qualityOptimizing print quality Gray shading-setscreen and setcolorscreen Device-dependent operatorsSettransfer, or Setcolortransfer Gray shading-settransfer and transfer functionScan conversion-fill, eofill, and stroke Smooth curves-setflatInvisible strokes-0 setlinewidth Symptom Probable cause Action Resolving printer problemsResolving printer problems Resolving system problems Enter Print Sample Document to see if Enter Start Queueing or PrintingEnter Show Scheduling Policy to Set Scheduling Policy toEnter Show Document Attributes to Enter Show Document AttributesDocument Attributes to specify desired Enter Start Printing or Start Ipds Enter List Virtual Printer or Show IpdsEnter Start Virtual Printer vpname Enter Start QueueingINDEX-1 IndexINDEX-2 INDEX-3 INDEX-4
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4090 IPS specifications

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