Xerox 3400 manual Troubleshooting Printing Problems, General things to check

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Troubleshooting Printing Problems

For more information, refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM or access the troubleshooting knowledge base at www.xerox.com/officeprinting/infoSMART/

General things to check

Make sure that your computer is connected to the printer with the right cable.

Use an IEEE-1284-rated cable for parallel connections.

Use a compliant cable rated USB Specification Revision 1.0 or 1.1 for USB connections.

Make sure that the printer cable is connected properly. If using a parallel cable, make sure that the clips on the connector are securely fastened.

Test whether the cable is defective by swapping the cable with one known to work.

There should not be any intermediate device (such as a scanner or removable drive) between the computer and the printer. If there is an intermediate device, remove it. Power off the computer, printer, and device, then connect the printer directly to the computer. After you power up the computer and the printer, re-submit the print job.

Make sure that the Phaser 3400 laser print cartridge is installed properly by removing and reinserting it; refer to the Laser Print Cartridge Installation instruction sheet on the Phaser 3400 printer’s CD-ROM for more information.

Make sure that the top cover is closed securely.

Make sure that paper is properly loaded in the trays and that the trays are fully inserted into the printer.

Make sure that the printer is selected as the default printer.

Print a Configuration Sheet (as described on page 2) to confirm that the printer is functioning.

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Phaser 3400 Personal Laser Printer

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Contents R S O N a L L a S E R P R I N T E R Xerox Phaser Personal Laser Printer User Guide Phaser 3400 Personal Laser Printer Contents Printer Specifications Getting HelpPrinter Warranty Consumables Warranty Vii User safety summary Operational SafetySymbols as marked on the product Back Printer Parts and SuppliesFront Control Panel Customer-Replaceable Consumables CRCs Supplies and AccessoriesAccessories Size Part Number Network Interface Card Kit 097S02722 Paper tips Media weights and typesPaper and Print Media Supported paper and media sizes 176 x 250 mmLoading Trays Loading the standard tray1710-46 Slide the tray back into the printer Using the Multi-purpose Tray Driver, select Multi-purpose Tray as the Paper Source Installing Software Using the Windows installerUsing the Macintosh installer Setting up the printer when using a USB cablePhaser 3400 Personal Laser Printer Printing Troubleshooting Printing Problems General things to checkIndicator lights Clearing jams in the exit area Paper JamsJam prevention tips Detach the vinyl strip 1710-41 Clearing jams inside the printer Clearing jams in the tray area To resume printing, open and close the top cover Reference Guide Getting HelpPrinter CD-ROM Videos Windows driver and driver help systemXerox web sites Customer support centers AseanPrinter Specifications Specification and DescriptionUser Guide 9 T 1 4 4 7