Support Resources, Unrivaled service and support

Section 3: Configuration Summary, Specifications,

Supplies and Support Resources

Support Resources

Unrivaled service and support

Behind every Xerox product is a large network of customer support that’s unrivaled in the industry and available when you need it. Xerox service professionals use leading-edge technologies to keep you up and running. They’re even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And genuine Xerox supplies are always readily available.

Total satisfaction guaranteed

The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every WorkCentre device that has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.

Xerox Office Services Support

Asset management services

•Asset Optimization and Tracking

— Process and tools to optimize an enterprise’s office output infrastructure and reduce hard costs.

•Break-Fix Management — Single point of ownership and management for break-fix service of all brands of office output devices, regardless of manufacturer.

•Supplies Management — Process and tools to procure, monitor and replenish all document-related supplies proactively.

Imaging and output management services

•Output Management — Single point of management of office output from all output devices, regardless of manufacturer.

•Image Capture and Workflow — Cost-efficient solutions for capturing, managing, retrieving and distributing information into digital repositories.

Support services

•Technology Procurement and Deployment — A creative and flexible end-to-end print/computer product acquisition solution that uses a single- point-of-contact model while lowering the total cost of acquisition.

•Help Desk Services — A broad range of enterprise services, managed through a centralized single point of contact and delivered through either an on-site or off-site model.

•End User Services — Microsoft software implementation, IT project consulting, and customer education.

Access managed services

•Student and Library Patron Access — Custom designed and implemented customer-managed solutions.

Additional Information Sources

WorkCentre 7120 front panel:

•The front panel offers tools and information pages to help with machine setup, feature selections, operational problems, and media feed and supply issues.

Customer Documentation:

•Installation Guide

•Quick Use Guide

•Software and Documentation CD-ROM

•Warranty Booklet

On the Web:

Visit www.xerox.com/office for:

•Product, supplies, and support information

•Downloading drivers

•Finding your local reseller

•Online documentation

Visit www.xerox.com/office/support for:

Support and service information, including the same troubleshooting Knowledge Base used by Xerox Customer Support staff to provide the latest technical information on:

•Application issues

•Errors

•Print-quality issues

•Troubleshooting

Xerox WorkCentre 7120 Evaluator Guide 21