Xerox 4127, 4112 quick start Exercise 6 How to call for service

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2. Using basic features

Exercise 6: How to call for service

Refer to the User Interface when you have a problem with the copier/printer. A status code and suggested solutions may be displayed on the screen. Follow all steps in the suggested solutions until the problem is corrected. If the problem persists, call for assistance.

Before calling Xerox for assistance, gather the following information:

1.

2.

3.

A complete description of the problem.

If copy quality is a problem, have a sample available to help you describe the defect.

Any Fault Codes that are displayed on the User Interface.

The machine serial number.

Press Machine Status and locate the serial number on the Machine Information tab.

In the US, call 1-800-275-9376 extension 871.

In Canada, call 1-800-939-3769.

In Europe, go to www.xerox.com and select the Contact Us link to locate a telephone number for your country.

NOTE: If possible, call from a phone that is near the copier/printer.

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Xerox 4112/4127 Copier/Printer Quick Start Guide

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Contents Start Version 1.0, JulyPage Table of contents Page About this guide Introducing your new Xerox 4112/4127System components Component FunctionUser Interface UI 12 11Power on Powering on and offPower off Using basic features Print the Quick Reference for Administrators documentExercise 1 Loading paper Loading paper into TrayLoading Paper into Tray Using basic features Exercise 2 How to copy from the document glass Enter the copy quantity Press Start Exercise 3 How to copy from the document feeder Using basic features Exercise 4 How to check the status of your job Using basic features Exercise 5 How to check the machine status Select Fault History to see a list of fault codes Using basic features Exercise 6 How to call for service All Services buttons All Services buttonsGetting Help User Interface Components User Interface Components
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